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RBSE Solutions for Class 11 Business Studies

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

July 25, 2019 by Prasanna Leave a Comment

RBSE Class 11 Business Studies Chapter11 1

Rajasthan Board RBSE Class 11 Business Studies Chapter 11 Tour and Travel Management

RBSE Class 11 Business Studies Chapter 11 Textual Questiod and Answers

RBSE Class 11 Business Studies Chapter 11 Multiple Choice Questions

Question 1.
In which sector of the economy does tourism sector come –
(a) Agricultural sector
(b) Construction sector
(c) Service sector
(d) None of these
Answer:
(c) Service sector

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 2.
The group of Jodhpur, Jaisalmer and Jaipur regions is known in the tourism sector as –
(a) Desert
(b) Desert triangle
(c) Thar division
(d) Western Rajasthan
Answer:
(b) Desert triangle

Question 3.
The famous institution of Rajasthan for operation in the tourism sector is –
(a) RTDC
(b) Lok- Kala Mandal
(c) Cultural Department
(d) Economic planning
Answer:
(a) RTDC

Question 4.
The minimum essential stay at a place for definition as a tourist is –
(a) 1 year
(b) 1 month
(c) 24 hours
(d) 1 week
Answer:
(c) 24 hours

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 5.
The main reason for tourist attraction for Rajasthan is –
(a) Natural places
(b) Historical places
(c) Culture
(d) All of the above
Answer:
(d) All of the above

Question 6.
The railway train operated to make Rajasthan more attractive for tourists is –
(a) Ferry Queen
(b) Toy Train
(c) Village on Wheels
(d) Palace on Wheels
Answer:
(d) Palace on Wheels

Question 7.
The journey on Palace on Wheels begins from –
(a) Jaipur
(b) Mumbai
(c) Delhi
(d) Jaisalmer
Answer:
(c) Delhi

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 8.
RTDC was established in –
(a) 1952
(b) 1992
(c) 1978
(d) 1979
Answer:
(c) 1978

Question 9.
The tourism package project famous as “Golden Triangle” is related to –
(a) Jaipur-Agra-Delhi
(b) Jaisalmer-Barmer-Bikaner
(c) Udaipur-Mount Abu-Ranakpur
(d) Delhi-Kota-Ajmer
Answer:
(a) Jaipur-Agra-Delhi

RBSE Class 11 Business Studies Chapter 11 Very Short Answer Type Questions

Question 1.
Explain the meaning of tourism.
Answer:
Going away from home for thrill, relaxation, fun and frolic, joy along with experiencing something new is called tourism.

Question 2.
Name the components of tourism.
Answer:
The components that determine the destination of the tourist and play an important role in destination selection.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 3.
Tourism is of how many types?
Answer:
Local tourism, domestic or national tourism, international or foreign tourism.

Question 4.
Mention the types of fields of tourism.
Answer:
Recreational tourism, Cultural tourism, Heritage Tourism, Eco-Tourism, Adventure Tourism, Religious Tourism, Medical and Wellness Tourism.

Question 5.
Name the two departments of tourism-related functions set up by Rajasthan Government. Answer:

  • Tourism art and Cultural Department.
  • Rajasthan Tourism Development Corporation.

Question 6.
With whom has Rajasthan government made an international agreement for tourism development?
Answer:
World Tour and Tourism Department.

Question 7.
Mention the four elements which attract the tourists.
Answer:

  • Golden Triangle.
  • Palace on Wheels.
  • Fair and Exhibition.
  • Vintage car rally.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 8.
Name the circuits classified by the government for the planned development of the tourism sector.
Answer:
Jaipur-Ajmer, Alwar-Siliserh-Sariska, Bharatpur-Deeg-Dholpur, RanthamboreTonk, Hadoti Region (Kota, Bundi-Jhalawar), Marwar (Ajmer-Pushkar-Merta-Nagaur), Shekhawati region, Mount Abu- Ranakpur, Mewar region (Ranakpur-KumbhalgarhUdaipur-Nathdwara-Chittorgarh), Desert Region (Jodhpur-Jaisalmer-Bikaner-Barmer).

Question 9.
Name four functions of RTDC in the tourism industry.
Answer:

  • It manages many restaurants, cafeterias, motels and bars. The corporation also organizes package tours.
  • It manages fairs, festivals, entertainment, shopping for tourists.
  • It manages transport services for tourists.

RBSE Class 11 Business Studies Chapter 11 Short Answer Type Questions

Question 1.
Explain the three words used in context with travelling.
Answer:

  1. Travels – going to other regions/country for economic activities, business and employment. In Rajasthan, in certain areas, it is called Peshawar.
  2. Tourism – going away from home for thrill, relaxation, fun and frolic, joy along with experiencing something new.
  3. Pilgrimage – A pilgrimage is when people travel to a place of worship that is usually far away. They may have to go to a different city or country. Usually, a pilgrimage is done for spiritual or religious reasons.

Question 2.
Mention any five objectives of travelling.
Answer:

  • Going elsewhere to get rid of the boredom of staying at one place for a long time and to rejuvenate oneself.
  • Travelling to other places to obtain knowledge and experience.
  • Journeys for business and earning a livelihood.
  • Journeys for political thoughts, struggles and acquisition of power.
  • Journeys for propagation/ publicity of thoughts and religion.

Question 3.
What is medical and wellness tourism?
Answer:
Tourism was done for health benefits.
Example: Yoga, Meditation, etc.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 4.
Which components are necessary for tourism?
Answer:
Components that are necessary for tourism:

  • Transport Location.
  • Accommodation Fun and Food.
  • Finance.
  • Visa.
  • Travel Agency.

Question 5.
Under which nature of tourism objectives do tourists come to Rajasthan?
Answer:
In Rajasthan, tourists come for entertainment, cultural, adventurous, village tourism, and for wedding tourism. Here, the tourists desire to see grand buildings, archaeological monuments, historical forts, havelis, temples, mosques, etc.

Question 6.
Describe “Palace on Wheels”.
Answer:
Palace on Wheels is a luxury tourist train. It was launched by the Indian Railways in association with Rajasthan Tourism Development Corporation by putting the saloons of erstwhile princes and kings of the feudal era., to promote tourism in Rajasthan.

Question 7.
What is the “Golden Triangle”?
Answer:
This project was made by combining Delhi, Agra and Jaipur and it provided Rajasthan with a new peak on the world tourism map. The attraction of Rajasthan for tourists probably lies in its innumerable historical places.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 8.
What is “Desert Triangle”?
Answer:
The group of Jodhpur, Jaisalmer and Bikaner is jointly known as Desert Triangle in the tourism sphere. The golden sands of the desert, sand dunes, havelis of Jaisalmer and Bikaner, ancient Dilwara, Shekhawati murals, a ride of the ship of the desert, polo on horses, etc. are the major attractions of this circuit.

Question 9.
What is “Paying Guest Scheme”?
Answer:
Paying Guest Scheme is for the tourists to be able to experience culture closely and get accommodation within their budgets. Licences have been issued to 562 families in cities and villages to enable tourists to stay along with them in their homes.

RBSE Class 11 Business Studies Chapter 11 Essay Type Questions

Question 1.
Explain tourism and define its components.
Answer:
Tourism is going away from home for thrill, relaxation, fun and frolic, joy along with experiencing something new. Every person gets tired of doing routine functions of the same kinds in the same situations and gets bored. This tiredness decreases his interest in his work, makes him careless and unconcerned, and his working efficiency decreases. This is why, in order to perform his work sincerely and to the fullest of his ability, he wants to have a change of scene and some entertainment, so that he can work proficiently after resuming his job. The general meaning of tourism is going on a trip from one place to another or undertaking a journey. Journeying or going out has existed in India’s cultural heritage since ancient times.
Components of Tourism:
RBSE Class 11 Business Studies Chapter11 1

  1. Transport – Transport facility is an important component without which the traveller cannot reach his/her destination. The more frequent and speedy the transport medium is, the more will be the movement of the tourists.
  2. Location – For the selection of tourism destination by the tourists, the attraction of the location, i.e. historical buildings, gardens, sanctuaries, natural scenery, beauty, manmade special places, museum and special benefits to travellers given by the hosts, rebates, discounts, etc., play a very important role.
  3. Accommodation – The most important thing for tourists after reaching the destination is the facility of lodging for rest-relaxation. This facility, according to the needs of the tourists at the location, like, star hotels, budget hotel, clubhouse, youth hostel or paying guest house, etc. is very important.
  4. Fun and Food – To enjoy, please the senses, have fun, and taste different food preparations, the presence of various kinds of restaurants, eateries, casinos, amusement parks, theme parks, clubs, musical shows, etc. is essential to make tourism attractive.
  5. Finance – A lot of money is spent on tourism, which ordinary people expend from their savings. However, with the changes in conceptual ideas and business over time, now savings are not necessary for tourism.
  6. Visa – In international tourism, the permission of the host country (VISA) is required. In this global age, every country is attracted by the income and business from tourism and is forging treaties and agreements with other countries to fulfil the need for prior permission.
  7. Travel Agency – The travel agency and tour operators undertake the responsibility of providing all such necessities required by tourists from the instant they leave their homes for their destination to the time they return home, in time and at low cost along with certainty. Like – Make My Trip, SOTC, COX and KINGS etc.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 2.
Who is a tourist? Mention the types of tourists and describe the objectives of the journey made by tourists.
Answer:
A tourist is a person who is travelling or visiting for pleasure, to different places, states and countries.
Types of Tourists:

  1. Local Tourist – People who travel to places near their residence to visit various beautiful and recreational spots.
  2. Domestic or National Tourist – People touring to any place except their place of residence, within the country or state or any other such place.
  3. International or foreign Tourist – Travel to another country or countries by the resident of a certain country is done by an international or foreign Tourist.
  4. Free individual Tourist- Young tourists who travel alone or along with their partners as a duo. They arrange for necessary requirements of the travel themselves.
  5. Group Tourists – some people prefer to travel in groups. All the arrangements for their travel are done collectively, under which they get discounts on their overall expenses and a sense of safety is also an element in it.
  6. Business Tourist – Some businessmen travel to other states or counties to expand their business, to organize fairs and exhibitions, and to meet other businessmen there.

The Purpose of Visit of the Tourist:

  1. Going elsewhere to get rid of the boredom of staying at one place for a long time and to rejuvenate oneself.
  2. Travelling to other places to obtain knowledge and experience.
  3. Journeys for business and earning a livelihood.
  4. Journey for political thoughts, struggles and acquisition of power.
  5. Journey for propagation publicity of thoughts and religion.

Question 3.
Explain the concept of tourism and mention its types.
Answer:
Tourism:
Concept – Tourism includes such activities of people which are performed while going out from their routine atmosphere or ambience, indulging in travel and rest. Going away from home for thrill, relaxation, fun and frolic, joy along with experiencing something new.

Main Points of Tourism are:

  1. Tourism begins with the movement of a person from home to a destination located elsewhere.
  2. Two elements are contained in tourism – first, journey, and second, stay.
  3. The traveller is expected to stay at the destination for a minimum period of 24 hours and a maximum period of 6 months.
  4. The travel to the destination is done for the objectives other than obtaining employment or for permanent residence.

Types of Tourism:

  1. Recreational tourism – Tourism with the intent of relaxation and change.
  2. Cultural tourism – Traveller who journeys to see and know new life cultures, like folk dance, art, paintings, etc.
  3. Heritage Tourism – Travelling to experience the places, artefacts and activities that authentically represent the stories and people of the past like, folk, art, dance, painting, crafts, etc. Heritage travel is done with this very objective.
  4. Eco-Tourism – In this, the tourist desires to see grand buildings, archaeological monuments, historical forts, havelis, temples, churches, mosques, etc. For example- Taj Mahal, Hawa Mahal, Ranthambore.
  5. Adventure Tourism – In this, the tourists undertake adventurous ventures like mountaineering, or go on a world tour on a bicycle or in a car rally.
  6. Religious Tourism – Journey to holy places or places of worship.
  7. Medical and Wellness Tourism – Tourism done for health benefits. ExampleYoga, Meditation, etc.
  8. Wedding Tourism – Travelling for birthdays, weddings, or celebrating wedding anniversaries.
  9. Wildlife Tourism – Journeying to see the beauty of nature and animals living in the forests.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 4.
Write an essay on the tourism industry in Rajasthan.
Answer:
Rajasthan is one of the three major tourism states in India. Goa, Kerala and Rajasthan have the highest influx of tourists. Out of the total number of foreign tourists coming to India, one-third visit Rajasthan. The number of domestic tourists rose up from 52 lakh in 1995 to 286 lakh in 2012. Golden Triangle project was made by combining Delhi, Agra and Jaipur and it provided Rajasthan with a new peak on the world tourism map.

Palace on Wheels has multiplied and embellished the tourism attraction of Rajasthan for the tourists. Some products of Rajasthan tourism have become very famous, i.e. Pushkar Fair, Desert festival of Jaisalmer, a Summer Festival of Mount Abu, Elephant festival of Jaipur, Teej and gang our fair. Dheenga Gavar fair of Jodhpur and Marwar festival, etc. The reason for the visit to Rajsthan by many tourists probably lies in the innumerable historical places, traditional cities and desert that adorn it.

The extent to which the traditions of Rajasthan have been rich is not found elsewhere. The diversity and cultural orientation is the uniqueness and pride of Rajasthan. The visit of the former US President Bill Clinton to Nayala Village of Rajasthan encouraged the influx of foreign tourists, and Amitabh Bachchan’s New Year celebration at Jaisalmer and celebration of personal events by other Indian and foreign film stars and industrialists at Udaipur and Jodhpur also attracted more tourists to Rajasthan.

Some products of Rajasthan tourism have become very famous, i.e. Pushkar Fair, Desert festival of Jaisalmer, a Summer Festival of Mount Abu, Elephant festival of Jaipur, Teej and gang our fair, Dheenga Gavar fair of Jodhpur and Marwar, festival, etc. The influx of foreign tourists in Rajasthan is mainly in Jaipur, Jaisalmer, Jodhpur and Udaipur districts, while some tourists like to visit Pushkar, Abu and Bikaner apart from these. It provides direct employment to 1 lakh people and indirect employment to 3 lakh people.

Question 5.
Explain the importance and disadvantages of the tourism industry.
Answer:
Importance of Tourism Industry:
At present, tourism is not only limited to provide employment or foreign currency, but it also helps in developing hotel, banking, transportation, clothes and jewellery sector. It can also be explained in the following terms –

  1. Creating Employment Opportunities – Tourism industry is the sector considered to be the highest employment opportunity creator in the country since this industry is growing continuously and rapidly.
  2. Foreign Currency Receipts – International tourists provide foreign currency as expenses on travel and tourism, by which the country earns foreign exchange. This has much importance in foreign trade.
  3. Cultural Preservation – In the rapidly growing economic realm and communication age, it is becoming difficult to follow and practice ancient cultures, traditions, etc. But because of tourist interest and preferences, government and private sector provide motivation for preservation & culture, and protection is being given to traditional fairs and celebrations.
  4. Enhance Social Harmony – Employment opportunities at tourist places are created due to the presence of tourists. They like to visit beautiful places. Thus, it has been seen that a business understanding has been developed between people of different communities at tourist places and this social harmony is resulting in unity among people.
  5. Increase in Fame and Reputation – Celebrities and VIPs, while visiting a certain place, bring the location into limelight through newspapers, television news.
  6. Environment Awareness – Attracted by the lure of the money obtained from tourists, all parties are eager to think upon and work for all those aspects through which the facilities and influx of tourists can increase.

The weakness of tourism:

  1. Spread of Social, Cultural and Environmental pollution – The facilities made available for the entertainment of tourists including intoxicants like opium, marijuana, hashish, etc. Dance clubs and prostitution is an increasing trend. This is polluting social systems and values. The clothes worn by foreign tourists, their lifestyle, and eating habits are in accordance with their culture. Due to their influx, Indians being in their contact, the clothes of these local Indians are also becoming similar to that of the foreigners, which is polluting the Indian culture.
  2. Increase in Anti – National Activities – Among the crowd of foreign tourists, some tourists are also sent by opposing or enemy nations to collect secret information, indulge in terrorism and to smuggle drugs. This may enable terrorists to get secret information, maps and locations, which they may misuse.
  3. Making fun of Society’s Weaker Section – One-third of India’s population lives below the poverty line and photographs of their lifestyle and eating habits are taken by the tourists.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 6.
Explain the obstacles in the development of the tourism industry and give suggestions to remove them.
Answer:
Tourism is an important industry. It plays an important role in developing the economy of the nation. It is an important industry in the service sector. Though it has its own benefits of obtaining foreign currency, increase in women employment, export promotion and increase, infrastructural development, increase in transport facility, etc., yet it also faces some obstacles in the field of transport, communication, residence or hotels, less attention to domestic tourism, lack of publicity, irrational government policies, etc.
1. Transport – Transport facility is an important component without which a traveller cannot reach the destination. Lack of public transportation and traffic jams are major issues at many tourist destinations.

2. Communication – Communication plays an important role in the tourism industry. This unlimited access to information has led to hundreds of thousands of people travelling to a destination every day. And this increase in tourism can have economic, social, cultural, and environmental impacts on both local communities and entire nations. Let’s take a detailed look at some of these impacts.

3. Residence or Hotel – Accommodation is one of the basic needs of any tourism activity. Travellers and tourists need lodging for rest, while they are on a tour. If not provided proper facilities, nobody would come back to the same place again. Accommodation and good hotels in the form of low budget lodges/hotels to world-class luxury hotels are available at all the major tourist destinations to provide the tourist a home away from home. Therefore, there should be proper establishments that provide a place for the tourist to stay, i.e. lodging facilities, proper food facilities which should be provided during the stay of the tourist.

4. Less attention to Domestic Tourism – Less attention to domestic tourism is also an obstacle in the development of the tourism industry. The costly items near the tourist places, theft, lack of discipline among the people and negligence of rules and norms have made this an obstacle in the tourism industry. The development of tourist places neglects the priorities of the individuals residing there.

5. Lack of Publicity – Negative media event occurs when the mass media is communicating bad news, threats, irritations or other matters that can be seen as unfavourable by the audience. An important point is that the issues communicated by the mass media might or might not be true. However, the end result will not be good. Sometimes, big plans are made in a small ventilated room on the papers, which, in turn, results in loss only. Due to the lack of publicity, the Royal train started by Rajasthan Government ended up with less number of passengers.

6. Government Policies, Sometimes, government policies result in a negative effect on the development of tourism. Difficult norms in visa-related issues in international tourism, levying heavy taxes on hotels, lack of coordination among different departments of state government and tourism, etc.

Suggestions to overcome the obstacles to the development of the tourism industry –
Following are the suggestions to overcome the obstacles to the development of the tourism industry:

  1. Financial contribution to community development and environmental protection.
  2. Improved environmental management and planning.
  3. Increased environmental education and awareness programs.
  4. Improved security and enforcement of environmental laws and regulations.
  5. Better facilities should be provided to the guests, including their accommodation, recreational facilities, food, etc.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 7.
Explain the statement “Unlimited employment opportunities exist in the tourism industry”.
Answer:
The success of the hotel business, which creates very extensive employment opportunities, depends upon effective and scientific management. For the help of tourists-front office manager, lobby manager, guest relation executive, housekeeping executive, floor supervisor, lineman-cum-supervisor, executive chef, kitchen stewarding manager are allotted. Employment opportunities are available in areas like a tourist guide, travel agent and translators. Following points can elaborate on the unlimited employment opportunities that exist in the tourism industry –
1. Hotel Management – The success of the hotel business, which creates very extensive employment opportunities, depends upon effective and scientific management. This is why the demand for professional and trained employees is increasing each day.

2. Tourist Guide – A tourist guide is a person who provides assistance, information on cultural and historical events and for other help to the tourists. Employment opportunities are increasing considerably in this area. In the tourist season, the income of guides can be up to 1000 – 2000 each day (October-March). For this, knowledge of local geography, history and additionally English and French languages makes one proficient for the job. This is independent employment requiring only individual skill and no capital.

3. Travel Agent, The tourists want to tour more places at the least time to gain multiple experiences. This is why he/she needs a convenient transport facility. Which transport will be more suitable at different places, deciding this and arranging for this, making booking/ arrangements, are functions which the tourists get done by experienced and prestigious persons or agency, so that travel can be speedy and comfortable. There are two kinds of employment opportunities in this field, first, as an agent, and second, attaching own vehicle in the tourism sector.

4. Translators – The government or business class employs translators for speaking to such visitors who come for other purposes than tourism i.e. for business or diplomacy. For this position, language skills and the knowledge or vocabulary used in certain regions should be known.

Question 8.
Explain the efforts made by the Government of Rajasthan for the development of tourism.
Answer:
Following are the efforts made by the Government of Rajasthan for development of tourism –
1. Establishment of Tourism Art Culture Department – Travelling to experience the places, artefacts and activities that authentically represent the stories and people of the past like- folk, art, dance, painting, crafts etc. Heritage travel is done with this very objective.

2. Rajasthan Tourism Development Corporation – (RTDC) is an agency of Government of Rajasthan, set up in 1978 to develop tourism in the state. It manages many restaurants, cafeterias, motels and bars. The Corporation also organizes package tours, fairs, festivals, entertainment, shopping and transport services.

3. Private Sector Participation – The status of industry granted to tourism sector has played a major role in the development of the tourism industry. In order to increase private sector participation in the tourism sector and to provide special facilities to tourists. the year 1991 and 1992 were declared as “tourism years”. It invites tourists with the tagline “aao padharo Mahara desh”.

4. Announcement of Tourism Policy – The state government announced a new tourism policy in 2001 to increase and invite more tourists. A very attractive policy for the tourism industry was announced in 2015, in which the businessmen was provided many relaxations, rebates and discounts.

5. Making Tourism More Attractive – Various projects are initiated to attract tourists. To give the tourists cultural and historical information about the state in addition to entertaining them, the tourism department has started light and sound shows in evenings at important tourist spots. To show the tourists a natural view of high mountains ranges and forests, ropeways have been constructed at various places.

6. Palace on Wheels – Palace on Wheels is a luxury tourist train. It was launched by the Indian Railways in association with Rajasthan Tourism Development Corporation by putting the saloons of erstwhile princes and kings of the feudal era to promote tourism in Rajasthan.

7. Paying Guest Scheme – For the tourists to be able to experience culture closely and get accommodation within their budgets, licences have been issued to 562 families in cities and villages to enable tourists to stay along with them in their homes.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 9.
Explain the entrepreneurial opportunities in the tourism industry.
Answer:
Entrepreneurial opportunities in the tourism industry are –
1. Restaurant/hotel business – The demand for the necessary component of tourism – hotel/Restaurant- has a constructive co-relation with the tourism industry, i.e. they are complementary to each other. The growing tourism business has resulted in increased demand for hotels and restaurants.

2. Star hotel – To establish a business in the form of chain hotels by affiliation to an international hotel company or group as a high-end five-star hotel.

3. Heritage hotel – Starting Heritage hotel business at a historical palace, or fort built before 1950, by acquiring it.

4. Paying Guest House – Engaging in self-employment by using and operating a paying guest house in available additional space in one’s own house. This trend is increasing at present.

5. Mid-way Hotel/Restaurant – Nowadays, the trend of setting up hotels or restaurants on roads or additional highways connecting the tourist places has also picked up.

  • Health Club – This change is also seen in the tourism sector that many tourists go to favourable tourists spot only for health benefits. In addition to the natural environment at locations, tourists also use yoga, meditation, herbal treatment and massage to get enjoyment and happiness. This has become a good business with low capital investment.
  • Amusement Park/Water Park – For recreation and entertainment of the tourists and children’s play, artificial scenes of sea, river, lake, waterfall and forest are created in the park with the help of modern equipment and techniques in present times.

Question 10.
Prepare a factual report of the tourist place nearest to you.
Answer:
Students should find out the details of a tourist place situated near their area and make a report.

Question 11.
Prepare a report on the development of tourism on your village tehsil level.
Answer:
Students must prepare it themselves.

RBSE Class 11 Business Studies Chapter 11 Additional Questions And Answers

Question 1.
When a person travels the whole world or to a country. in search of knowledge and wisdom, he is called –
(a) Priwrjak
(b) Resident
(c) Traveller
(d) None of these
Answer:
(a) Priwrjak

Question 2.
The journey was undertaken to escape certain adverse conditions to protect one’s entity and one’s progeny is called –
(a) tourism
(b) migration
(c) travel
(d) None of these
Answer:
(b) migration

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 3.
The objective of tourism is –
(a) To gain knowledge and wisdom
(b) For propagation of religion
(c) For employment
(d) All of the above
Answer:
(d) All of the above

Question 4.
A type of tourism is –
(a) Recreational tourism
(b) Religious tourism
(c) Wedding tourism
(d) All of the above
Answer:
(d) All of the above

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 5.
Roaming around the whole world on a bicycle will be termed as –
(a) Adventure tourism
(b) Eco-tourism
(c) Cultural tourism
(d) None of these
Answer:
(a) Adventure tourism

Question 6.
The tourists are also known as –
(a) Sightseers
(b) Traveller
(c) Tourist
(d) All of the above
Answer:
(d) All of the above

Question 7.
Travel to another country or countries by resident of a certain country is done by a/an –
(a) Outsider
(b) Domestic tourist
(c) Independent tourist
(d) Foreign tourist
Answer:
(a) Outsider

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 8.
An ingredient of tourism is –
(a) Travel
(b) The attraction of the location
(c) Financial availability
(d) All of the above
Answer:
(d) All of the above

Question 9.
This is not the product of heritage tourism –
(a) Ancient building
(b) Ancient cave
(c) Retail shops
(d) Historical monuments
Answer:
(c) Retail shops

Question 10.
According to the World Tourism Organization, the Tourist industry in the entire world is expected to reach in 2020 –
(a) 100 crore
(b) 180 crore
(c) 50 crore
(d) 75 crore
Answer:
(b) 180 crore

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 12.
From the point of view of Tourism, which country is at the number 1 position?
(a) America
(b) India
(c) France
(d) none of these
Answer:
(c) France

Question 12.
From the point of view of Tourism, India is at which position?
(a) 40th
(b) 41st
(c) 30th
(d) None of these
Answer:
(b) 41st

Question 13.
WTO has declared which year as the International Eco-tourism Year?
(a) The year 2002
(b) The year 2005
(c) The year 2001
(d) The year 2006
Answer:
(a) The year 2002

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 14.
Number of tourists visiting India in 1951 was –
(a) 76.8 lakh
(b) 17 thousand
(c) 52 lakh
(d) 50 thousand
Answer:
(b) 17 thousand

Question 15.
Out of the total foreign tourists, one-third tourists coming to India visit –
(a) Goa
(b) Uttar Pradesh
(c) Rajasthan
(d) Uttarakhand
Answer:
(c) Rajasthan

Question 16.
The state government established the tourism directorate in –
(a) The year 1956
(b) The year 1978
(c) The year 1982
(d) The year 1950
Answer:
(a) The year 1956

Question 17.
The role of the tourist art department is –
(a) Developing new ways of tourism
(b) Locating new places for tourism
(c) Promoting and propagating tourism
(d) All of the above
Answer:
(d) All of the above

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 18.
The objective of the establishment of RTDC is –
(a) Managing many restaurants, cafeterias, motels and bars.
(b) Organizing entertainment
(c) Managing transport services
(d) All of the above
Answer:
(d) All of the above

Question 19.
In which years did “padharo Mahara desh” come into existence?
(a) In the year 1994 and 1995
(b) In the year 1991 and 1992
(c) In the year 2001 and 2002
(d) None of these
Answer:
(b) In the year 1991 and 1992

Question 20.
Tourist circuits in Rajasthan do not comprise –
(a) Ajmer, Pushkar, Merta, Nagaur
(b) Churu, Jhunjhunu, Sikar
(c) Bharatpur-Deeg-Dholpur
(d) Kota-Bundi-Jhalawar
Answer:
(b) Churu, Jhunjhunu, Sikar

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 21.
When was the Palace on Wheels started?
(a) In 1982
(b) In 1995
(c) In 1978
(d) In 1980
Answer:
(a) In 1982

Question 22.
Total number of heritage hotels in the country at present is –
(a) 95
(b) 125
(c) 104
(d) None of these
Answer:
(b) 95

Question 23.
The total number of foreigners who visited India in 2014 was –
(a) 42,27,318
(b) 29,51,781
(c) 76,79009
(d) 2,39,106
Answer:
(c) 76,79009

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 24.
The importance of the tourism industry is because of –
(a) Employment opportunities
(b) Conservation of cultural heritage
(c) Obtaining foreign currency
(d) All of the above
Answer:
(d) All of the above

Question 25.
This is not the cultural importance of the tourism industry –
(a) Development of Handicrafts and arts
(b) Conservation of cultural heritage
(c) Obtaining foreign currency
(d) All of the above
Answer:
(a) Development of Handicrafts and arts

Question 26.
This is the societal pollution spread by the tourism industry –
(a) Prostitution
(b) Intoxication
(c) Dance clubs
(d) All of the above
Answer:
(d) All of the above

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 27.
This is not an obstacle to the tourism industry –
(a) Shortage of natural beauty
(b) Slaughter of moral values
(c) Opposing the growth of the nation
(d) None of these
Answer:
(a) Shortage of natural beauty

Question 28.
Possibility of employment in the tourism industry is –
(a) In hotel management
(b) In the travel agency
(c) as an interpreter
(d) All of these
Answer:
(d) All of these

Question 29.
The one who manages the whole tasks of a hotel is called –
(a) Kitchen stewarding
(b) Executive Chef
(c) Lobby manager
(d) All of these
Answer:
(b) Executive Chef

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 30.
Entrepreneurial opportunities in tourism area are found –
(a) In the business of hotel/restaurant
(b) In a heritage hotel
(c) In paying guests house
(d) All of these
Answer:
(d) All of these

RBSE Class 11 Business Studies Chapter 11 Very Short Answer Type Questions

Question 1.
What do you mean by travel?
Answer:
Going to other regions/country for economic activities, business and employment. In certain areas of Rajasthan, it is called Peshawar.

Question 2.
What do you mean by pilgrimage?
Answer:
A pilgrimage is when people travel to a place of worship that is usually far away. They may have to go to a different city or country. Usually, a pilgrimage is done for spiritual or religious reasons.

Question 3.
State two objectives of travelling.
Answer:
Two objectives of travelling are –

  • Going elsewhere to get rid of the boredom of staying at one place for a long time and to rejuvenate oneself.
  • Travelling to other places to obtain knowledge and experience.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 4.
State two characteristics of tourism.
Answer:
Two characteristics of tourism are –

  • Tourism begins with the movement of a person from home to a destination located elsewhere.
  • Two elements are contained in tourism- first, journey, and second, stay.

Question 5.
What is cultural tourism?
Answer:
Journeys of travellers to see and know new life cultures. like- folk dance, art, paintings, etc. are included in cultural tourism.

Question 6.
What is meant by human life tourism?
Answer:
In this type of tourism, people go to study the lives of other people or to visit the property of their ancestors.

Question 7.
What do you mean by wildlife tourism?
Answer:
Journeying to see the beauty of nature and animals living in the forests.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 8.
What do you mean by a tourist?
Answer:
A person who is travelling or visiting for pleasure, to different places, states, and countries.

Question 9.
What do you mean by a domestic tourist?
Answer:
Domestic tourism involves residents of one country travelling only within that country, or state or any other such place.

Question 10.
What do you mean by tourism product?
Answer:
It is that product which is presented to the tourist who comes to visit the tourist spot. Such products fulfil the needs of the tourist of comfort, convenience, luxury, religious or business desire away from his home.

Question 11.
What do you mean by product ingredients?
Answer:
The important elements that affect the creation of products of tourism are called product ingredients.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 12.
State two elements that affect the creation of products.
Answer:

  • Transport.
  • Accommodation or hotel.

Question 13.
State two characteristics of preserved tourism.
Answer:
Preserved tourism is in relation to historical monuments and cultural nature.

Question 14.
Mention two tourism products.
Answer:

  • Medical treatment.
  • Foreign currency.

Question 15.
In India, tourists come mainly from which countries?
Answer:
America. Europe, Britain, France, Germany and Australia.

Question 16.
What is the place of the tourism industry in India’s economy?
Answer:
Third.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 17.
How many people are getting employment in the tourism sector in India?
Answer:
Around 3.67 crores.

Question 18.
Which three states in India have the highest influx of tourists?
Answer:
Goa, Kerala and Rajasthan.

Question 19.
Which cities are included in the Golden Triangle?
Answer:
Delhi, Agra and Jaipur.

Question 20.
Which former U.S. president visited Nayla Village of Rajasthan?
Answer:
Bill Clinton.

Question 21.
The influx of foreign tourism in Rajasthan is mainly in which districts?
Answer:
Jaipur, Jaisalmer, Jodhpur and Udaipur districts.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 22.
When was RTDC established?
Answer:
In the year 1978.

Question 23.
In which year did the Rajasthan government decide to convert historical monuments and palaces into heritage hotels?
Answer:
In the year 1982.

Question 24.
When was tourism granted the status of an industry?
Answer:
In the year 1989.

Question 25.
Why were the years 1991 and 1992 declared as tourism years?
Answer:
In order to increase private sector participation in the tourism sector and to provide special facilities to tourists, the years 1991 and 1992 were declared as “tourism years”.

Question 26.
What is ‘Rajasthan Calling’?
Answer:
Display of items in other states in order to make people notice the art and culture of Rajasthan.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 27.
What is Cultural heritage Service Scheme?
Answer:
Cultural Heritage Service Scheme was initiated to create awareness towards the protection of ancient heritage among the students at the school level.

Question 28.
Which scheme was planned to construct a film city, an elephant village, etc?
Answer:
Township Development Scheme was planned to construct a film city, an elephant village, etc.

Question 29.
How old should monuments and palaces be, so as to be considered for conversion into heritage hotels?
Answer:
They should have been built before 1950.

Question 30.
How many tourists came to India in the year 2014 from France?
Answer:
2,46,101.

Question 31.
State two characteristics of the tourism industry.
Answer:

  • Creation of employment opportunities.
  • Obtaining foreign currency.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 32.
State two characteristics of the social importance of the tourism industry.
Answer:

  • Improvement in standard of living.
  • Increase in social harmony.

Question 33.
State two demerits of the tourism industry?
Answer:

  • Increase in anti-national activities.
  • Making fun of society’s weaker section.

Question 34.
State two employment opportunities in the tourism industry?
Answer:

  • Tourist guide
  • Interpreter.

Question 35.
State two entrepreneurial opportunities in the tourism industry.
Answer:

  • Hotel management.
  • Health Club.

RBSE Class 11 Business Studies Chapter 11 Short Answer Type Questions (SA – I)

Question 1.
What is cultural tourism?
Answer:
The traveller who journeys to see and know new life cultures, like, folk dance, art, paintings, etc.

Question 2.
What do you mean by an International or foreign tourist?
Answer:
An international or foreign tourist is one travelling to another country or countries from a certain country.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 3.
Transport is an essential part of tourism”. Explain.
Answer:
Transport facility is an important component without which the traveller cannot reach the destination. The more frequent and speedy the transport medium is, more will be the movement of the tourists.

Question 4.
State five tourism products of a special kind.
Answer:
Five tourism products of a special kind are –

  • Man-made buildings, Burj Khalifa.
  • Garden, sports ground.
  • Natural beauty, waterfall, rivers, mountains.
  • Sea coasts of Goa, Kerala.
  • Special functions, carnival.

Question 5.
Comment on global tourism in the tourism industry.
Answer:
According to the World Tourism Organization, the tourism movement in the entire world was estimated at 113.5 crores in 2014 and is expected to increase to 180 crores in 2020. Thus, after oil and motor vehicle business and industry, tourism has become a huge industry and is at the third place. This industry provides employment to 21.20 crore people globally, thus every ninth person of the world is earning his/her livelihood from the tourism industry.

Question 6.
What is the function of Tourist Art Cultural Department of Rajasthan?
Answer:
This works for the development of tourist places, the discovery of new places of tourist interest, publicity-extension, organizing fairs to familiarize the tourists with local folk arts and music.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 7.
Explain the need for the tourism industry for the Indian economy.
or
Why is tourism important for Indian economy?
Answer:
India is a developing country. Here, problems like poverty, unemployment, etc. are found to a large extent but tourism is a service sector, it provides a lot of employment opportunities, which resolves the problems like poverty, unemployment, non-development, etc. It helps in obtaining foreign currency and thus helps in developing fields like hotels, transport, banking, communication, etc.

Question 8.
How does tourism industry help in developing International reputation?
Answer:
Celebrities or VIPs when visiting a certain place, bring the location into limelight through newspapers, television news. That is how the tourism industry helps in developing an international reputation. Like, the visit of the former US president Bill Clinton to Nayla Village of Rajasthan encouraged the influx of foreign tourists and Amitabh Bachchan’s New Year celebration at Jaisalmer and celebration of personal events by other Indian and foreign film stars and industrialists at Udaipur and Jodhpur.

Question 9.
Who is called a tourist guide?
Answer:
A tourist guide is a person who provides assistance, information on cultural and historical events and other help to the tourists. Employment opportunities in this field are increasing considerably. For this, knowledge of local geography, history and additionally English and French languages makes one proficient for the job. This is independent employment which only requires individual skill and needs no capital.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 10.
Explain health club entrepreneurship in the tourism industry.
Answer:
This change is also seen in tourist sector that many tourists go to favourable tourist spots also for health benefits in addition to the natural environment at locations, and tourists also use yoga, meditation, herbal treatment and massage to get enjoyment and happiness. This has become a good business with low capital investment.

RBSE Class 11 Business Studies Chapter 11 Short Answer Type Questions (SA – II)

Question 1.
Explain in detail the travels done before World War 2.
Answer:
Travels were rarely conducted before the Second World War since there was a shortage of means of travelling. The journey was made on foot or using animals, many difficulties had to be faced and a long period of time was taken to reach the destination. Danger and risks were many, thus journeying was a very difficult task. Due to this difficulty, arose the French word “travail”, meaning difficulty which is derived from “travel”. However, journeys have now become easy, safe and more convenient because of modern means of transportation, development in the service sector and communication. In spite of the difference in the meaning of travel and tourism, both are jointly used in practice.

Question 2.
According to WTO, explain the meaning of tourism and also define its characteristics.
Answer:
Tourism includes such activities of people which are performed while going out from their routine atmosphere or ambience, indulging in travel and rest. These travels should occur continuously within a period of 1 year for moments of relaxation, entertainment commerce-trade and fulfilment of other objectives.

  • Tourism begins with the movement of a person from home to a destination located elsewhere.
  • Two elements are contained in tourism, the first journey, and second stay.
  • The traveller is expected to stay at the destination for a minimum period of 24 hours and a maximum period of 6 months.
  • The travel to the destination is done for the objectives other than obtaining employment or for permanent residence.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 3.
What do you mean by group tourists? Explain its various types.
Answer:
Some people prefer to travel in groups. All arrangements for their travel is done collectively under which they get discounts on their expenses and a sense of safety is also an element present in it. It is known as a package tour. Following formal and informal types of group, tourists are there.

  • Friends group
  • Family group
  • Students group
  • Couple group
  • Diplomats group
  • Study group

Question 4.
Explain Rajasthan Tour triangle and Rajasthan Tourist circuits.
Answer:
Rajasthan Tour triangle:

  • Golden Triangle, Delhi, Agra, Jaipur.
  • Desert Triangle- Jodhpur, Jaisalmer, Bikaner.

Rajasthan Tourist circuits:

  • Jaipur-Ajmer.
  • Alwar-Siliserh-Sariska.
  • Bharatpur-Deeg-Dholpur.
  • Ranthambore-Tonk.
  • Hadoti Region (Kota, Bundi–Jhalawar).
  • Marwar (Ajmer-Pushkar-Merta-Nagaur).
  • Shekhawati region.
  • Mount Abu-Ranakpur.
  • Mewar region (Ranakpur-Kumbhalgarh-Udaipur-Nathdwara-Chittorgarh).
  • Desert Region (Jodhpur-Jaisalmer-Bikaner-Barmer).

Question 5.
Explain the importance of tourism in context to culture.
Answer:
Following is the importance of tourism in context to culture:

  1. Effective and helpful in keeping the culture alive – In the rapidly growing economic realm and communication age, it is becoming difficult to follow and practice ancient cultures, traditions. But because of tourists’ interest and preferences, government and private sector provide motivation and protection to traditional fairs, festivals and celebrations.
  2. The protection of folk arts – The entire land area of India is replete with diverse folk arts. Folk arts are believed to be powerful mediums of entertainment, cultural propagation and expression of feelings. These arts, based on language, dialect, ambience, traditions and mores, are an important means of tourist attraction.
  3. Local language, music and literature spheres – Cultural tourists want to know and identify culture, and this is the attraction that brings them to India. Culture is a synthesis of language, music and traditions. The government and other agencies are making efforts to conserve and protect it.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 6.
Explain the losses due to the tourism industry.
OR
Explain the losses that are caused by the tourism industry.
Answer:
The number of gains in the tourism industry is equal to the losses contained in them:

  1. Spread of Social, Cultural and Environmental Pollution – The facilities made available for the entertainment of tourists including intoxicants like opium, marijuana, hashish, bar, dance clubs and prostitution is an increasing trend. This is polluting social systems and values. The clothes worn by foreign tourists, their lifestyle, and eating habits are in accordance with their culture. Due to its influx, Indians being in their contact, the clothes of these local Indians are also becoming similar to that of the foreigners, which is polluting Indian culture.
  2. Increase in Anti-national Activities – Among the crowd of foreign tourists, some tourists are also sent by opposing or enemy nations to collect secret information, indulge in terrorism and to smuggle drugs. This may enable terrorists to get secret information, maps and locations, which they may misuse.
  3. Making Fun of Society’s Weaker Section – One-third of India’s population lives below the poverty line and photographs of their lifestyle and eating habits are taken by tourists. This tarnishes the image of India at the international level.

RBSE Class 11 Business Studies Chapter 11 Essay Type Questions

Question 1.
Explain the tourism products studied by scholars of tourism.
Answer:
The tourism products studied by the scholars of tourism are –
(a) Protected Tourism Product:

  • Historical Building.
  • Ancient place Cultural place.
  • Archaeological place.

(b) Recognized Tourism Product

  • Man-made buildings, Burj Khalifa.
  • Garden, sports ground.
  • Natural beauty, waterfall, rivers, mountains.
  • Sea coasts of Goa, Kerala.

(c) Tourism Catalyst product

  • Hotel, motel, paying guest house, restaurant.
  • Pleasant weather.
  • Shopping mall.
  • Museum, Temple, Cinema hall.
  • Parks, Playing area.

(d) Local feature product

  • Medical health service
  • Retail shop
  • petrol pump
  • cinema hall Bank and foreign currency exchange centre
  • Police administration
  • Telephone service.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 2.
What all programs and projects have been adopted, to create an attraction for local places among the tourists?
Answer:
Various programs and projects have been adopted, to create an attraction for local places among the tourists:
1. Safari Village – The ideal symbol of state’s “Nature Conservation” and “Nature Preservation”, such as Khejadli (Amrita Devi Rashtriya Udyan), the dedicated, oath-bound protection of blackbucks in villages of Oran, Gocher Bhumi and Bishnoi-populated regions and love for animals overwhelms the foreign tourists to a great extent.

2. Boat ride – For tourists to enjoy the lakes, along with good restaurants by the lakeside, boating facilities are also available.

3. Light and Sound show – To give the tourists cultural and historical information about the state in addition to entertaining them, the tourism department has started light and sound shows in evenings at important tourist spots.

4. Ropeway – to show the tourists a natural view of high mountains ranges and forests, ropeways have been constructed at various places.

5. Organizing Fairs and Festivals – The tourism department organizes 40 fairs annually. Some products of Rajasthan tourism have become very famous, such as Pushkar Fair, Desert festival of Jaisalmer, a Summer Festival of Mount Abu, Elephant festival of Jaipur, Teej and gang our fair, Dheenga Gavar fair of Jodhpur and Marwar festival, etc.

6. Transport or Tour Package – In order to provide convenient and comfortable transport facilities to the tourists, arrangements are there at sightseeing locations at Jodhpur, Sariska, Udaipur and Sawai Madhopur. Hawa Mahal tour, Mewar package, Wild Life tour, Rajasthan tour, Golden Triangle, Desert Triangle, etc.

7. Others –

  • The project named “crocodile park” has been started.
  • Elephant rides for tourists at Amer, near Jaipur.
  • Taking tourists on a tour of Jaisalmer Desert Villages on camelback.
  • Car rally is organized to attract foreign tourists for an adventurous journey through the Thar Desert.
  • Organizing polo matches (on horses) between foreign/domestic tourists and local players.
  • Group horse riding in Pushkar fair.

Question 3.
What do you understand by tourism? Explain its social importance.
Answer:
Tourism:
Tourism includes such activities of people which are performed while going out from their routine atmosphere or ambience, indulging in travel and rest. It is, going away from home for thrill, relaxation, fun and frolic, joy, along with experiencing something new.

Social Importance of Tourism:

  1. Enhancement of social harmony – Employment opportunities at tourist places are created due to the influx of tourists. They like to visit beautiful places. Thus it has been seen that a business understanding has been developed between people of different communities at tourist places and this social harmony is resulting in unity among people.
  2. Increase in Fame and Reputation – Celebrities or VIPs when visiting a certain place, bring the location into limelight through newspapers, television news.
  3. Creating Employment Opportunities – The tourism industry is the sector considered to be the highest employment opportunity creator in the country since this industry is growing continuously and rapidly.
  4. Development of Diverse Features – Attracted by the lure of the money obtained from tourists, all parties are eager to think upon and work for all those aspects through which the facilities and influx of tourists can increase.
  5. Receiving International Aid – International and domestic tourists are impressed by the functioning of some people or institutions or are charmed with the attraction of the place and forge an emotional attachment with it and provide funds and technical assistance for its development.
  6. Literacy and Educational Development – In order to get employment in the tourism sector, tourist places have increased focus on education of the people.
  7. Improvement in the Standard of Living – Tourism creates employment opportunities, which increases purchasing power and ultimately improvement is made in the living standard of people at different levels of society.

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 4.
In the tourism industry, what are the employment opportunities in hotel management?
Answer:
The success of the hotel business, which creates very extensive employment opportunities, depends upon effective and scientific management. This is why the demand for professional and trained employees is increasing each day.

The following can be the employment opportunities in hotel management –

  1. Front Office Manager – With the increase of influx of tourists, the hotel business is also flourishing. At the reception of the hotel, functions like speaking to visitors, telling them about facilities available in the hotel, allotting rooms and checking guests out at their time of leaving with the clearance of accounts are executed. A minimum of three front office managers is needed in any hotel every day.
  2. Lobby Manager – Lobby manager is the representative of the hotel when the general manager and other departmental heads are not present in their offices. He is capable of handling all kind of eventualities.
  3. Executive Chef – The Executive Chef is responsible for looking after all the activities of the kitchen. He performs various kitchen-related functions along with the assistance of Sous Chef, Chef De Parte and other assistants. He prepares the menu in consultation with the food and beverages manager. Guest Relation Executive A good Guest Relation Executive is expected to find friendly solutions to any problem that guests may face during their stay at the hotel, and to create a pleasant ambience for the guests to live in.
  4. Floor Supervisor – There is a floor supervisor for every floor of the hotel who supervises functions on that floor along with his team of workers, and after a guest leaves his/her room to check out, he readies the room and informs the front office department.
  5. Kitchen Stewarding Manager – In consort with the engineering and maintenance department, the functions of maintenance and servicing of all kitchen equipment like ovens, refrigerators, utensils, etc. lie with the Kitchen Stewarding Manager.

Question-Based on Map:

Question 1.
Which all districts come under the desert circuit? Show them on the map.
Answer:
Jaisalmer, Bikaner, Jodhpur, Barmer. (See the following map)

Question 2.
Under which circuit comes Kota, Bundi, Jhalawar? Show them on the map.
Answer:
Under Hadoti circuit. (See the following map)

RBSE Solutions for Class 11 Business Studies Chapter 11 Tour and Travel Management

Question 3.
Which all cities come under Desert Triangle? Show them on the map.
Answer:
Jaisalmer-Barmer-Bikaner. (See the following map)
RBSE Class 11 Business Studies Chapter11 2

RBSE Solutions for Class 11 Business Studies

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

July 25, 2019 by Prasanna Leave a Comment

Rajasthan Board RBSE Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

RBSE Class 11 Business Studies Chapter 10 Textual Questions and Answers

RBSE Class 11 Business Studies Chapter 10 Multiple Choice Questions

Question 1.
Which market is associated with retailing?
(a) Stock market
(b) Currency market
(c) Consumer market
(d) All of the above
Answer:
(c) Consumer market

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 2.
What is software?
(a) Toy
(b) Machine
(c) Problem-solving system
(d) Special kind of clothes
Answer:
(c) Problem-solving system

Question 3.
Which institute provides training to become an insurance agent?
(a) Industrial Training Institute
(b) University
(c) Insurance Regulatory Authority
(d) Computer Training Institute
Answer:
(c) Insurance Regulatory Authority

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 4.
Whom does the general insurance business sector appoint for compensation of claims?
(a) Surveyor
(b) Agent
(c) Actuary
(d) Development officer
Answer:
(a) Surveyor

Question 5.
The calculation of risk in life insurance is done by –
(a) Agent
(b) Actuary
(c) Account
(d) Surveyor
Answer:
(b) Actuary

Question 6.
Which work is mostly performed by a call centre?
(a) Replying to customer queries
(b) Contacting the consumers for sales promotion
(c) Resolving consumer problems
(d) All of the above
Answer:
(d) All of the above

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 7.
The basis for the extension of banking everywhere is –
(a) Core Computing System
(b) ATM machine
(c) Card system
(d) Organizational Institute
Answer:
(a) Core Computing System

Question 8.
The nodal agency for self-employment which works for banks, and state and central governments are –
(a) Cooperative bank
(b) District Industrial centre
(c) District development Authority
(d) None of these
Answer:
(b) District Industrial centre

RBSE Class 11 Business Studies Chapter 10 Very Short Answer Type Questions

Question 1.
Give the meaning of e-commerce.
Answer:
The online transaction between a firm and its customers and suppliers is called Ecommerce.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 2.
Define Entrepreneurship.
Answer:
Entrepreneurship is an art of self-managing a business and setting up new enterprises that equally contains risk.

Question 3.
Write the name of four businesses under service sector.
Answer:

  • Bank
  • Insurance
  • Consumer
  • Capital Market.

Question 4.
Write the name of the agency which handles recruitment for administrative services for Rajasthan.
Answer:
Rajasthan Public Service Commission.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 5.
Define Mutual fund.
Answer:
Mutual Fund means doing business in the capital market by using the large fund collected from small investments of investors and distributing the earned profit among them.

Question 6.
Write the names of four accounting software.
Answer:

  • Tally.
  • NAAC.
  • Munimji.
  • Accountant.

Question 7.
Name the kinds of the insurance business.
Answer:
These are divided into 2 parts:

  • Life Insurance.
  • General Insurance.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 8.
Give the name of the department functioning at the district level for entrepreneurship development.
Answer:
District industry centre.

Question 9.
Give the full name of PMRY Scheme.
Answer:
Prime Minister Rural Employment Scheme.

RBSE Class 11 Business Studies Chapter 10 Short Answer Type Questions

Question 1.
Explain the function of an actuary in the insurance business.
Answer:
In order to calculate the risk involved in insurance, persons having specialized knowledge and training are required. Due to the extended tenure of Life Insurance policy, the calculation of insurance liability risk as a percentage of received premium amount becomes even more important. The persons who calculate such liability are called actuary.

Question 2.
Explain the implication of “anywhere banking”.
Answer:
The communication revolution has brought a fundamental change in the working system of the banks. Computers have given a new direction and dynamism to banking business is growing rapidly due to a debit card and net banking services. Net banking. ATM machines and credit cards of 24×7 working systems are operating in banks.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 3.
Mention the categories of the consumer market (retailing) and give the four names of possible businesses in it.
Answer:
Retailing has been divided into 2 parts:
1. Specialty Retailing

  • Products related to pregnant women, infants and children.
  • Healthcare and nutrition-related products.

2. Food Services retailing

  • Fast food.
  • Bread and Bakery products.

Question 4.
Describe the employees and officers appointed by the government in the department functioning for accounts, treasury control and editing. Also, give the names of major officers of this department.
Answer:
The central or state government operates a completely separate department, The accounts and audit department, to keep accounts of its finance-related activities and to control them. The account and general and monitoring department of the central government, and on the state level, the accounts and treasury directorate and local fund and audit department are functioning. Auditing functions of the department are performed by, accountant, assistant accounts officer and accounts officer.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 5.
Explain the implication of an E-commerce transaction.
Answer:
The transaction in e-commerce is not done on papers, but instead, the transaction is done online. The business is done through computer and banks play a major role in this, because every transaction of money is done through banks only.

Question 6.
Mention the functions of District Industrial Centre.
Answer:

  • It organises entrepreneurship development training programs.
  • It acts as a link between the entrepreneurs and the lead bank of the district.
  • It provides guidance regarding various opportunities to the entrepreneurs.
  • Compilation of information about local sources of raw materials and their availability.
  • Provides information about various government schemes, subsidies, grants and assistance available from the other corporations set up for the promotion of industries.

Question 7.
Mention the equipment used in call centres.
Answer:
The call centre is a service framework, that is based on high-level communication and technology, in which a large number of telephone calls are handled, especially in one providing customer services function to a large organization.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 8.
What is outsourcing?
Answer:
Outsourcing is a business practise used by companies and it is done by shifting tasks, operations, jobs or processes to an external contracted third party, who are experts in that area. It can result in cost savings from lower labour costs to the reduction in the cost of production.

RBSE Class 11 Business Studies Chapter 10 Essay Type Questions

Question 1.
Mentioning the meaning of E-commerce and explain the categorization and process of transactions under it.
Answer:
The letter “E” in e-commerce is a short form of electronics, and “commerce” implies business transactions. Thus, e-commerce means such a transaction in which sellers and buyers execute business exchange through the internet without exchanging documents or without meeting each other. This business is done through computer and internet.

Classification and processing of E-commerce transactions:

  1. Business To Business Transaction (B2B) – The business transaction done between two businesses is called B2B transaction.
  2. Business To Consumer Transaction (B2C) – The business transaction done between Business and Consumers is called B2C transaction.
  3. Consumer To Business Transaction (C2B) – The business transaction done between consumer to business is called C2B transaction.
  4. Consumer To Consumer Transaction (C2C) – The business transaction done between two consumers is called C2C transaction.

E-commerce has two aspects – Direct and Indirect. In Indirect aspect, the product is only information which is sent through the computer.

For example:
A newspaper. Today, many newspapers are read through the internet only. In the same way, documents, books, mail, verbal messages, music, film, photograph, market prices, direction to withdraw or deposit money, etc. are mere information. They can easily be sent through the internet.

The second aspect is direct, which includes all those products which are not mere information. A trader can display his product to you on the internet. The transaction is executed through a computer and then the product is sent to the customer’s home. Advertisements are given, order for the product is given, and the shopkeeper can provide information about his product in any corner of the world, sitting back at home.

Now traders do not need to open their stores at various locations and also do not need to appoint agents. Reverse advertisements are also given freely, that is, the buyer can put such information on the internet that he needs a product of a certain quality or a certain range.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 2.
What is the call centre? Explain its functions, and clarify its importance in India’s context.
Answer:
A call centre is a service framework, that is based on high-level communication and technology, in which a large number of telephone calls are handled, especially in one providing the customer services function to a large organization.

Functions of a Call centre:

  • Replying to customers against their queries.
  • Providing technical guidance to the customers of the company.
  • Registering a customer’s complaints.
  • Solving the problems of the customer.
  • Giving customers a different type of information.

Importance of call centres in Perspective of India:
India is a developing country, where economic growth is achieved majorly through technical development. For the sale of products here, various companies have started using telemarketing, telebanking, television, and home shop facilities. Call centres are the mediators in between the organizations and the customers. They work and gap the bridge between the two.

In India, there are a large number of call centres and these organizations are serving the clients with utmost care and conviction. A call centre in India provides the best quality support and customer care services. The call centres are increasing employment opportunities among the youth at a vast level.

They are being designated as Call Centre Advisor, Team Leader, Call Centre Manager, Head of the Call Centre, Customer Services Director, Digital Contact Director, Operational Manager, Resource Planning Manager, Human Resources (HR) Trainer, etc. Today, many call centres are operating in India in Delhi, Gurgaon, Bengaluru, and Hyderabad in order to perform various tasks. They deal with customers’ queries and help them to get the best information.

Technical help desk service is also provided to them, as they deal with the technical issues of the customers and the agents try to troubleshoot their problems and show them the right way. Indian call centres have been successful on an extensive level since the level of English language proficiency in Indian youth is good and their pronunciation is also very good and acceptable at the international level.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 3.
Clarify and explain the employment opportunities available in the administrative sector.
Answer:
Skilled and professional persons are appointed at high-level positions in various undertakings of the public and private sector and in government departments for managerial and administrative control.
(1) Employment in the Government Sector:
Skilled persons are appointed at high-level positions in various undertakings of the public and private sector and in government departments for managerial and administrative control. They are appointed as gazetted officers in the government sector and executive officers in the private sector.

Tax revenue, statistics, digitization, finance-related departments give priority to commerce graduates and professionals. This selection is done on a national level in the entire country. Apart from this, employment opportunities are available in Indian Administrative Service, Indian Police Service, Indian Foreign Service, Indian Railway Service.

(2) Employment in the public sector:
Rajasthan Public Service Commission Organizes the process for providing employment opportunities in the administrative field in state-related departments in Rajasthan. This is the recruitment and selection agency of the state government. Many employment opportunities exist in the administrative and finance & accounting departments of various public sector enterprises, public sector undertakings of the central and state governments, like- NTPC, SAIL, GAIL, RTDC, RFC, RIICO, RMMDC, etc.

  1. Managing Director – The govt. appoints its representative who is from the Indian Administrative Service to control the unit.
  2. Financial advisor – As the government gives grants to the public sector, they also appoint their representative in this to make financial decisions as a financial advisor.
  3. Taxation Advisor – The government appoints taxation advisor in revenue receiving departments to fix the taxation structure and to handle tax-related accounting functions.
  4. Company secretary – Companies are formed and operated according to the companies Act of 1950, so according to the company’s law, a Company Secretary is appointed by the “government for the maintenance of books, holding meetings, and to record the proceeding related to the meeting.
  5. Cost Accountant – Those departments and public undertakings of the government which deal in construction work or service business appoint cost accountants.

Question 4.
Explaining Self, Employment, describe the various schemes for its development.
Answer:
Self-employment is a situation in which an individual works for himself instead of working for another employer who pays a salary or a wage in return of the services extended by him. A self-employed individual earns his income by conducting profitable operations of a trade or business that he operates directly.

Various schemes have been run for the development of self-employment and they are:

  1. Rural Youth Training Scheme – The government has started a training program to stop the migration of youth to the cities and to preserve handicrafts. A stipend of 3000 is given in the duration of the vocational training for food and lodging and a “tool kit” is provided after training so that they can do their own business.
  2. IRDP (Integrated Rural Development Program) – In March 1976, in order to raise the standard of living of rural families living under the poverty line, provision was made under this to provide training and financial assistance to them. This is the country’s most extensively-operated scheme.
  3. Mahatama Gandhi Employment Scheme – This is a scheme to provide employment to at least one member of a rural family. It was initiated in 1989.
  4. Self Employment Scheme for Urban Poor – The government of India started this scheme after consultation with RBI in 1986 to enable adoption of self-employment by people of BPL families living in towns and cities with a population of more than 10,000 through the provision of grants and loans.
  5. Nehru Employment Plan – This scheme was started in 1989 to create employment in urban areas and was implemented through municipalities. 10 lakh employment opportunities are created every year under this scheme.
  6. Prime Minister Employment Scheme – The main objective of this scheme is to motivate the educated unemployed to establish and operate an industry or business by providing them with financial assistance. This scheme was launched in all districts of the country has a population of less than 10 lakh. It was started in 1993 by merging the formerly implemented “Self Employment Scheme for Educated Unemployed, 1983”.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 5.
Write an article on employment possibilities in the service sector.
Answer:
Personnel is mainly recruited at the post of clerk-cum-cashier, and probationary officer in the management cadre. In addition to this, employment opportunities are being made available for the post of the computer network in charge, marketing officer, vehicle loan officer, personnel training officer, home loan sales officer and credit card sales representative.
(1) Employment opportunities in the Insurance sector:
Two types of insurance are there life insurance and general insurance. Life Insurance Corporation of India is providing employment in different categories through its 1 corporate office, 8 regional offices, 105 divisional offices and 3250 branch offices. After 1991, the life insurance sector was reopened to private and foreign companies. At present, employment opportunities are available through 8768 offices in the private sector.

About 2 lac 85 thousand personnel are currently employed in the Life Insurance sector and employment is also provided to 29 lac 10 thousand personal agents. In the private sector, Bajaj Allianz General Insurance Company Limited, ICICI Lombard General Insurance Company Limited, TATA AIG General Insurance Company limited, Star Health And Allied General Insurance Company Limited are mainly included. Employment opportunities in General Insurance business include posts of Clerk, Marketing officer, Actuary, Insurance agent, Development officer, Administrative officer, Surveyor.

(2) Employment Opportunities in the Banking Sector:
Banks are considered to be the foundation of trade, industry and economy. After the nationalization of banks in 1969, banking services were extended to distant areas by public sector banks. Under the economic liberalization in 1991, banking was introduced in the private sector. The banking business is growing rapidly due to various facilities such as debit card and tally banking. Net banking, ATM machines and credit cards are providing 24×7 banking services.

The major banks in the public sector include State Bank of India, Bank Of Baroda, Punjab National Bank, United Commercial Bank, Dena Bank, Indian Bank, Syndicate Bank. At present, about 70421 branches of these Banks are functioning and 6.18 lakh personnel are employed in them. The private sector banks include HDFC, ICICI, Axis Bank, Yes Bank, etc. About 14581 branches in the private sector are operational at present.

Personnel is mainly recruited on the post of clerk-cum-cashier, and probationary officers in the management cadre. Other than that, the computer network in charge, marketing officer, vehicle loan officer, home loan sales officer, legal advisor and credit card sales representative are also appointed.

(3) Employment opportunities in Capital Market:
The trading of shares, credit notes, bonds and debentures is done in the capital market. Capital market is the blood of the economy of a country where trading worth billions of rupees is done every day. Both direct and indirect trading is done. Direct Business is the one in which the traders themselves apply to the public holding and sale/purchase shares and debentures in the stock market.

This involves higher risks of profit and loss. While indirect business includes mutual funds, where the trader himself does not do the trading, instead. fund companies buy and sell in large volumes in the form of their representatives, so that the risks are minimized for traders and returns are assured. Employment opportunities in Retailing, Products related to pregnant women, infants and children are available.

Today, there is an increasing trend in fashion and show in India. There exists a very great possibility in the retailing of sarıs and traditional attire. The trend and extent of the practice of giving-receiving gifts are increasing rapidly in India. The possibilities of health-promoting products have increased in the retail business. Extensive changes have come in lifestyle due to such related sectors.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 6.
Describe the possible business opportunities in the consumer market.
Answer:
Among the largest retail business group, four companies operate in the departmental store format. These are, Shoppers Stop. Westside, Lifestyle and Pantaloon. The contribution of all these in the annual retail sale is not more than 2700 crore rupees, whereas the emerging hypermarkets and joints, Food World and Big Bazaar, which are food and grocery supermarkets, contribute up to 2500 crores annually. Among food services, top players like Haldiram, Café Coffee Day, Yum, McDonald’s, Nirulas and Barista exceed revenue of 600 crores.
(1) The object of the special consumer market – All those products and services are included in this category, which is used by common people in routine daily life.

  1. Jewellery and fashion jewellery – Today, there is an increasing trend of fashion and over show in India. The need for jewellery in the middle and upper class has become as useful as food. The number of jewellery shops has increased in the cities and town.
  2. Games and infra – textile products- Extensive changes have come in lifestyle-related sectors. Demand for a special attire for sports and men’s/women’s innerwear products is also increasing. Thus, possibilities exist in the consumer market in this sector.
  3. Health protection and nutritious products – The fact has emerged from various research institutions that people in India are becoming quite aware of their health.

(2) Food trade – Due to the changes that have taken place in the lifestyle and culture of Indian youth, eating habits, methods and products have also changed rapidly.

  1. Indian sweets and savouries – There are plenty of Indian savouries, sweets and snacks in the market. Local savouries and snacks, such as cutlets and vegetable-stuffed bread are in great demand. Thus, the retailing of these products at the regional and national level has enormous business possibilities and ensures a high ratio of success.
  2. Fast food – The trend of consuming fast food is increasing among all income and age groups in India. The push to the market in this sector may have been provided by foreign brand products-pizza or burger, but customers for local fast food remain in large numbers even today, and they dislike local fast food and are satisfied only with these. Thus, keeping the focus on good customer service, cleanliness, quality and reasonable pricing, local fast food items like – Mirchi vada, Dosa, Idli, Pav-Bhaji, Kachori, Samosa, Bhujiya, Sattu, etc. also have great business possibilities.
  3. Bakery Food Items – Today, the trend of baked food products has increased in society and in addition to this, the demand for various kind of bread is increasing. The trend of bread with varying tastes and protein-based bread is growing. In upper-class people, brand-based bread of star hotels, like ‘Bread and More’ and ‘hot bread’ are a favourite, and their success indicates enormous business possibilities which lie in this sector.
  4. Ice cream and Juice Parlours. The current changes in eating habits of Indians have resulted in a continuous increase in the demand for ice creams and juices. Nowadays, eating ice cream after meals or while walking in parks in the evening or having juice is becoming a common habit. Thus, considerable business opportunities exist in this sector. Local products can be made popular by paying attention to their quality, packing and price.

RBSE Class 11 Business Studies Chapter 10 Additional Question and Answers

RBSE Class 11 Business Studies Chapter 10 Multiple Choice Questions

Question 1.
The element that affects employment is –
(a) The population of the country
(b) Literacy rate
(c) Taxation policy
(d) All of the above
Answer:
(d) All of the above

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 2.
The chances of employment in the service area are –
(a) In banks
(b) In Insurance
(c) In the Consumer market
(d) In all of the above
Answer:
(d) In all of the above

Question 3.
The first insurance was done in London of William Gibbons. It was done in the year –
(a) 1583
(b) 1971
(c) 1956
(d) 1872
Answer:
(a) 1583

Question 4.
The first Indian Insurance Institute which was established was –
(a) Bombay Mutual Insurance society
(b) Life Insurance Corporation of India
(c) Kotak Mahindra
(d) None of these
Answer:
(a) Bombay Mutual Insurance society

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 5.
The life insurance business in India was nationalized in the year –
(a) 1872
(b) 1956
(c) 1948
(d) 1935
Answer:
(b) 1956

Question 6.
The general insurance business in India was nationalized in the year –
(a) 1872
(b) 1956
(c) 1948
(d) 1935
Answer:
(c) 1948

Question 7.
To become an agent, practical training has to be taken by IRDA(Indian Regulatory Development Authority) –
(a) For 100 hrs
(b) For 1 month
(c) For 15 days
(d) None of these
Answer:
(a) For 100 hrs

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 8.
This is not a public sector bank –
(a) State Bank of India
(b) Indian Bank
(c) HDFC
(d) Punjab National Bank
Answer:
(c) HDFC

Question 9.
The business of the capital market is of –
(a) Shares
(b) Debentures
(c) Securities
(d) All of these
Answer:
(d) All of these

Question 10.
The activity of the stock market is –
(a) To transact shares and debentures
(b) to earn profit
(c) to transact bonus shares
(d) all of these
Answer:
(d) all of these

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 11.
The person who does the transaction by becoming a member of the stock exchange is called –
(a) broker
(b) lead manager
(c) surveyor
(d) actuary
Answer:
(a) broker

Question 12.
The opportunities for employment are available in mutual fund companies in the form of –
(a) investment analyst
(b) portfolio manager
(c) agent
(d) All of the above
Answer:
(d) All of the above

Question 13.
This is not the work of a call centre –
(a) not to reply to the customer’s query
(b) to start a campaign on the telephone regarding the making of new customers
(c) to resolve the customer’s query
(d) all of the above
Answer:
(a) not to reply to the customer’s query

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 14.
For administrative appointments in central government departments, which of these conducts exams?
(a) Union Public Service Commission
(b) Rajasthan Board
(c) State Public Service Commission
(d) None of these
Answer:
(a) Union Public Service Commission

Question 15.
The business between two businesses in e-commerce is called –
(a) B2C
(b) B2B
(c) C2B
(d) None of these
Answer:
(b) B2B

Question 16.
Most transactions in E-commerce at present are done under –
(a) C2C
(b) C2B
(c) B2B
(d) B2C
Answer:
(c) B2B

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 17.
A language of the computer is –
(a) COBOL
(b) LINUX
(c) JAVA
(d) All of the above
Answer:
(d) All of the above

Question 18.
To perform accounting tasks through a computer, the popular software is –
(a) Tally
(b) NAAC
(c) Munimji
(d) All of the above
Answer:
(d) All of the above

Question 19.
The entrance of youth in the business and industrial sector, motivating and training them is called –
(a) Entrepreneurship Programme
(b) Entrepreneurship
(c) Salaried Employment
(d) None of these
Answer:
(a) Entrepreneurship Programme

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 20.
“Entrepreneurship means establishing new ventures in the general form”. Who said this?
(a) Prof. Uday Pareek
(b) Manohar Nadkarni
(c) Both of them
(d) None of them
Answer:
(c) Both of them

Question 21.
Feature of Entrepreneurship is –
(a) Doing innovative and creative tasks
(b) Increasing business opportunities
(c) Coordinating and organizing the means of production
(d) All of the above
Answer:
(d) All of the above

Question 22.
The type of business in which capital investment is huge and big machines are used for more production is called –
(a) Cottage industry
(b) Large-scale industry
(c) Small-scale industry
(d) All of the above
Answer:
(b) Large-scale industry

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 23.
The kind of business where a single person bears. the risks and only a single person invests in it, is called –
(a) Joint family business
(b) Cooperative business
(c) Single Proprietorship business
(d) All of the above
Answer:
(c) Single Proprietorship business

Question 24.
Which problem is eradicated due to self-employment in developing countries?
(a) Unemployment
(b) Poverty
(c) Starvation
(d) All of the above
Answer:
(d) All of the above

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 25.
Which is not a self-employment scheme of the rural area?
(a) Nehru Employment Scheme
(b) Rural Youth Training Scheme
(c) Integrated Rural Development Programme
(d) Mahatma Gandhi Employment Scheme
Answer:
(a) Nehru Employment Scheme

Question 26.
Under “Integrated Rural Development Programme”, how much money was provided for training and financial assistance?
(a) 4000 rupees
(b) 3000 rupees
(c) 2500 rupees
(d) 5000 rupees
Answer:
(b) 3000 rupees

Question 27.
When was IRDP initiated?
(a) March 1976
(b) March 1986
(c) March 1977
(d) March 1996
Answer:
(a) March 1976

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 28.
The scheme initiated to provide employment to at least one member of every family in 1989 was –
(a) Desert Developing Scheme
(b) Nehru Employment Scheme
(c) Mahatma Gandhi Employment Scheme
(d) Prime Minister of Employment Scheme
Answer:
(c) Mahatma Gandhi Employment Scheme

Question 29.
When was Nehru Employment Scheme initiated?
(a) In the year 1972
(b) In the year 1989
(c) In the year 1972
(d) In the year 1999
Answer:
(b) In the year 1989

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 30.
PMRY was initiated on less than how much population?
(a) 10 lakh
(b) 15 lakh
(c) 8 lakh
(d) 20 lakh
Answer:
(a) 10 lakh

RBSE Class 11 Business Studies Chapter 10 Very Short Answer Type Questions

Question 1.
State two factors that affect the chances of self- employment.
Answer:

  • The population of the country.
  • Status of literacy.

Question 2.
Which was the first life insurance society established in the country?
Answer:
Bombay Mutual Life Insurance Society.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 3.
General insurance is divided into how many parts?
Answer:
It is divided into 3 parts

  • Fire insurance.
  • Water insurance.
  • Accidental insurance.

Question 4.
Name 2 institutes who do business under General insurance.
Answer:

  • National Insurance Company Limited.
  • New India Insurance Company Limited.

Question 5.
Why is Surveyor needed by the insurance companies?
Answer:
A Surveyor is needed by the insurance companies to scrutinize an incident and give an assessment in order to determine the damages, for compensation and settlement of claims.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 6.
What is the role of an insurance agent?
Answer:
Insurance agents are the fundamental basis of the insurance business. They sell various products from the company.

Question 7.
What are the qualifications required for becoming an insurance agent?
Answer:
10th and 12th board exams must be qualified.

Question 8.
Why are banks considered as the basis of business, industries and economy?
Answer:
Banks function to deposit money received by the public and provide advance loans. That is why, banks are considered as the basis of business, industries and economy.

Question 9.
How many branches of public banks are there at present?
Answer:
Around 70,421 branches.

Question 10.
How many people are employed in public banks at present?
Answer:
Around 14,584 people.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 12.
What all important designations are there in a bank?
Answer:
Clerk-Cum-Cashier and probationary officer in the management cadre.

Question 13.
Mention two important employment opportunities available in the capital market.
Answer:

  • Stock market.
  • Mutual fund company.

Question 14.
What is the stock market?
Answer:
The place where the listed shares and credit notes of companies are bought and sold is called the stock market.

Question 15.
Who is a broker?
Answer:
One who can do the business of selling-buying by becoming a member of the stock exchange or an agent of such a member.

Question 16.
What is the role of an investment analyst in the capital market?
Answer:
They give advice after analyzing various market situations, company performance, government policies, etc.

Question 17.
Who does the division and classification of capital investment in mutual fund companies? Answer:
Portfolio manager.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 18.
Agency business is done to sell/buy the products of the mutual fund, this is done by?
Answer:
By agent.

Question 19.
What is the role of outsourcing in the Indian economy?
Answer:

  • Increase in foreign exchange.
  • Helps in removing unemployment.

Question 20.
What’s the full form of BPO in context to commerce.
Answer:
Business Process Outsourcing.

Question 21.
What is BPO?
Answer:
Business processing outsourcing is the methodology in which those products or services are obtained from external sources which are needed for business activities or processes.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 22.
State two works done by call centres.
Answer:

  • Replying to queries of customers of the company.
  • Conducting sales campaign on phone to make new clients.

Question 23.
The work of call centres is entirely based on which equipment?
Answer:
Telephone and Computer.

Question 24.
How much is India’s consumer market annually?
Answer:
Around 8 lac crore.

Question 25.
What do you mean by retail?
Answer:
The coordination and selling of various products that are used in day to day activities of a person.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 26.
State two areas of retailing.
Answer:

  • Products related to pregnant women, infants and children.
  • Saris and traditional Indian apparel.

Question 27.
State two food services in retailing.
Answer:

  • Fast food.
  • Salad and sandwich parlours.

Question 28.
What are the employment opportunities available for persons who qualify for the civil services exam?
Answer:
Indian Administrative Service, Police Service, Foreign Service, Railway Service.

Question 29.
To keep accounts of their finance-related activities, central and state governments operate which department?
Answer:
Accounts and Audit department.

Question 30.
What is a consumer to consumer E-commerce?
Answer:
The business transaction done between two consumers is called C2C transaction.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 31.
What is COBOL, JAVA?
Answer:
These are Computer languages used to develop software and manage it.

Question 32.
What is an industry programme?
Answer:
The entrance of youth in the business and industrial sector, and promoting them for the same is called the industrial program.

Question 33.
On the basis of size, the industry is divided into how many parts?
Answer:

  • Large-scale industry.
  • Small-scale industry.

Question 34.
What is a small business?
Answer:
The running of the business through minimum available resources only is called small business.

Question 35.
What is private entrepreneurship?
Answer:
The type of business in which the risks are borne by a single person and the capital invested is also arranged by a single person only.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 36.
Leadership based Entrepreneurship is of how many types?
Answer:

  • Individual Entrepreneurship.
  • Group Entrepreneurship.

Question 37.
What is Individual Entrepreneurship?
Answer:
The Entrepreneurship in which the single individual takes the entire decision is called Individual Entrepreneurship.

Question 38.
Mention two impacts of self-employment on the economy of the country.
Answer:

  • Helps in reducing unemployment.
  • Better use of environmental means.

Question 39.
Mention two schemes initiated by the government for making a healthy environment towards self-employment.
Answer:

  • The rural youth training scheme
  • Self Employment Scheme for the urban poor.

Question 40.
When was “Integrated Rural Development Programme” initiated?
Answer:
In March 1976.

Question 41.
Which is the scheme that provides employment to at least one member of every rural poor family?
Answer:
Mahatma Gandhi Employment Scheme.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 42.
How much loan is provided to the urban poor under the scheme?
Answer:
25 per cent.

Question 43.
How many employment opportunities are created each year under Nehru Employment Scheme?
Answer:
10 lakh.

Question 44.
What is the main objective of PMRY?
Answer:
Motivating the educated unemployed to establish and operate an industry or business by providing them with financial guidance.

Question 45.
What are the efforts done on financial institute level for the development of entrepreneurship?
Answer:

  • Establishment of RIICO.
  • Setting up of Economic Development Board.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 46.
Who is the third richest person, related to Rajasthan?
Answer:
Lakshmi Mittal.

RBSE Class 11 Business Studies Chapter 10 Short Answer Type Questions (SA – I)

Question 1.
State the objectives of factors of employment opportunities.
Answer:
Objectives of factors of employment opportunities:

  • Availability of education and health services.
  • The population of the country.
  • Better utilization of resources.
  • Business and entrepreneurial law.
  • The industrial policy of the country.
  • Capital investment of the country.

Question 2.
The task of general insurance in the public sector is done by which insurance companies?
Answer:
The work of general insurance is done by General Insurance Corporation of India and its four associate companies in the private sector. These include National Insurance Company Limited, New India Insurance Company Limited, United India Insurance Company Limited and The Oriental Insurance Company Limited.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 3.
What are the employment opportunities available in the general insurance business?
Answer:
Following are the employment opportunities available in the general insurance business:

  • Clerk
  • Marketing Officer.
  • Actuary.
  • Insurance agent.
  • Development officer.
  • Administrative officer.
  • Surveyor.

Question 4.
What are the qualifications required to be an agent in general insurance?
Answer:
It is necessary for an insurance agent to have passed the 10th or 12th board exam. In addition, they have to undergo practical training of 100 hours duration. The training is provided by district-level insurance companies. After, completion of training, the agent has to work under a development officer.

Question 5.
What is the stock market?
Answer:
The place where the listed shares and credit notes of companies are bought and sold is called the stock market. The functions of clearance and transfer of company shares, credit notes, distribution of clearance, bonus shares clearance, etc. are performed by the stock market.

Question 6.
What are the employment opportunities available in the stock market?
Answer:

  • Broker.
  • A lead manager or Registrar.
  • Employment opportunity as a bolt operator.
  • Employment opportunity as an accountant.
  • Employment opportunity as a commission house.
  • Employment opportunity as a trainer under the investor education programme
  • Self-trading as an employment opportunity.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 7.
State the possibilities of employment in mutual fund companies.
Answer:
Following are the possibilities of employment in mutual fund companies:

  • Investment Analyst
  • Portfolio Manager
  • Agent
  • Employment opportunity as an advisor
  • Employment opportunity as a taxation advisor
  • Employment opportunity as an evaluator
  • Employment opportunity in clerical and managerial functions in the office, as a computer operator, accountant, information collector, etc.

Question 8.
What are the jobs done by the call centre?
Answer:
Following are the jobs done by a call centre:

  • Replying to the customer’s query.
  • Making new customers.
  • Providing technical guidance to the customers by the company.
  • Stating the customer’s problems.
  • Resolving the customer’s problems.
  • Providing information to the customers.

Question 9.
State the employment opportunities in business under retail market.
Answer:
The trend of consuming fast food is increasing among all income and age groups in India. The push to the market in this sector may have been provided by foreign brand products, pizza, burger. But consumers for local fast food remain in large numbers even today and they like that more. Thus, fast food, salad and sandwich parlours, bread and products related to a bakery like food courts, ice cream and juice parlour, snack food are the main employment opportunities in the product business under retail market.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 10.
Why is company secretary appointed by the government?
Answer:
Various companies are formed and are operating under the Companies Act of 1950, and so, according to company law, a company secretary is appointed by the government for maintenance of books, holding meetings, and to record the minutes related to the meeting.

Question 11.
What is the role of the internet in E-commerce?
Answer:
Role of Internet in E-Commerce:

  1. Such transactions in which search, ordering and payment, etc. are done through the internet and delivery of the product is done physically.
  2. Such transactions in which the product is handed over physically, but can also be delivered in digital form. In this category are included such media products as – film, various kinds of printed matter, video games, carrier media like tape, CD and disk. etc.

Question 12.
What are the characteristics included in entrepreneurship?
Answer:
Following are the characteristics included in entrepreneurship

  • The ability to take the risk.
  • Innovative and creative work.
  • Maximizing opportunities for business.
  • Coordinating and organizing the means of production.
  • Establishing industry or business with psychological motivation for achieving profits.

Question 13.
What do you mean by joint-venture entrepreneurship?
Answer:
The type of entrepreneurship, wherein the government jointly collects the limited capital is known as joint-venture entrepreneurship. The government tries to bring growth and development for them.

Question 14.
What is co-operative entrepreneurship?
Answer:
Such an enterprise in which the business is operated and formed with the objective of co-operativeness is called co-operative entrepreneurship. The most prominent example of co-operative entrepreneurship is the cooperative of Lijjat papad formed by women.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 15.
Explain the self-employment scheme initiated by the government.
Answer:
The government has started a training program to stop the migration of youth to the cities and to preserve handicrafts. A stipend of 3000 is given in the duration of the vocational training for food and lodging and a “tool kit” is provided after training so that they can do their own business.

Question 16.
Explain the self-employment scheme run for the urban poor.
Answer:
The government of India started this scheme after consultation with RBI in 1986 to enable adoption of self-employment by people of BPL families living in towns and cities with a population of more than 10,000 through the provision of grants and loans.

The main elements of this scheme are as follows:

  • The person should be living in an urban area for the last 3 years.
  • The person should not have any outstanding loan.
  • 25 per cent of loan is given as a grant.
  • No collateral or guarantee is needed for the loan.
  • The person should be literate.

Question 17.
What efforts are made for entrepreneurship development by various government and financial institutes?
Answer:
Efforts that are made for entrepreneurship development by various government and financial institutes:

  • Encouraging self-employment and efforts are made to create an atmosphere and to motivate people.
  • On an educational level, encouraging self-employment mentality in schools/colleges.
  • On the financial institution level, efforts are made to provide capital assistance for self-employment by giving loans on easy stipulation without a collateral requirement.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 18.
What efforts are made for the growth of entrepreneurship in Rajasthan?
Answer:
Efforts that are made for the growth of entrepreneurship in Rajasthan, are the following:

  • Establishment of Rajasthan Finance Corporation.
  • Assistance to sick units.
  • Women entrepreneur training.
  • Organizing handicraft festivals and fair.
  • Single- window clearance scheme.
  • Organizing international Rajasthan convention.
  • Setting up of economic development board.

RBSE Class 11 Business Studies Chapter 10 Short Answer Type Questions (SA – II)

Question 1.
Employment opportunities are divided into how many parts?
Answer:
Providing available opportunities of employment for fulfilling the daily needs is called Employment opportunities.
They are divided into 2 parts:

  1. Salaried employment.
  2. Self-employment.

1. Salaried employment:
In Salaried employment, the employee accepts a job from an organization according to his abilities and receives a salary in return.
2. Self Employment:
Self-employment is such entrepreneurship in which the person does his own business, performs an economic activity and earns a profit.

Question 2.
What do you mean by direct and indirect business in the capital market?
Answer:

  1. Direct Business:
    In this, the traders themselves apply to the public holding and sale/purchase shares and debentures in the stock market. This involves a higher risk of profit or loss.
  2. Indirect business:
    This includes mutual funds, where the trader himself does not do the trading, instead, fund companies buy and sell in large volumes in the form of their representatives, so that the risks are minimized for traders and returns are assured.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 3.
What is the call centre? What employment opportunities are there in it?
Answer:
The call centre is a service framework, that is based on high-level communication and technology, in which large numbers of telephone calls are handled, especially the one providing customer services function to a large organization.

Employment opportunities in call centres are –

  • Consumer assistance officer.
  • Female telephone operator.
  • Technical assistance officer.
  • Collection and storage officer.
  • Telephone-based recruiters.

Question 4.
Mention the scope available in speciality retailing of market segments.
Answer:
The scope available in speciality retailing of market segments are –

  • Products related to pregnant women, infants and children are available.
  • Today, there is an increasing trend of fashion and over show in India.
  • There exist great possibilities in the retailing of saris and traditional attire.
  • The trend and extent of the practice of giving-receiving gifts are increasing rapidly in India.
  • The possibilities in the retail business of health-promoting products have increased.
  • Extensive changes have come in lifestyle-related sectors.

Question 5.
Mention the process for providing employment opportunities in administrative fields in state government-related departments in Rajasthan.
Answer:
Rajasthan Public Service Commission organizes the process for providing employment opportunities in administrative fields in state government-related departments in Rajasthan. This is the recruitment and selection agency of the state government. The government indicates the requirement of necessary administrative officers in its various departments to the Public Service Commission, according to which, Rajasthan Public Service Commission issues advertisement for the recruitment, organizes written competitive tests and interview, selects capable candidates and sends their lists to the state government.
The following posts are there in Rajasthan Public Service Commission –

  • Rajasthan Administrative Service.
  • Rajasthan Police Service.
  • Rajasthan Accounts Service.
  • Rajasthan Insurance Service.
  • Rajasthan Cooperative Service
  • Rajasthan Development Service.
  • Rajasthan Sales Tax Service.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 6.
“Self-Employment is the basic means of developing the economy of the nation”. Explain.
Answer:
Self-Employment is a powerful medium to develop the economy in the world’s second most populated country, India, having huge manpower. The main problems of a developing country are poverty, unemployment, starvation, low living standard and illiteracy, which can be controlled through the powerful means of self-employment.

The importance of self-employment is –

  • Unemployment is reduced.
  • The economic development of the country speeds up.
  • Better utilization of natural resources is done.
  • Economic power is decentralized in the country.
  • Large scale industries are provided assistance.
  • The path of development of basic facilities is strengthened.
  • Infrastructure is developed.
  • Managerial ability and capability are enhanced.
  • Provides means of income for weaker sections of society.
  • Rural areas and villages undergo development.
  • Poverty is reduced.
  • The dream of a self-reliant society is realized.

Question 7.
Mention the schemes initiated by the government to maintain the environment of Self-Employment.
Answer:
Schemes initiated by the government to maintain the environment of Self Employment are –

  1. Rural Youth Training Scheme – The government has started a training program to stop the migration of youth to the cities and to preserve handicrafts. A stipend of 3000 is given in the duration of the vocational training for food and lodging and a “tool kit” is provided after training so that they can do their own business.
  2. IRDP (Integrated Rural Development Program) – In March 1976, in order to raise the standard of rural families living under the poverty line, provision was made under this to provide training and financial assistance. This is the country’s most extensively operated scheme.
  3. Mahatma Gandhi Employment Scheme – This is a scheme to provide employment to at least one member of every rural family. It was initiated in 1989.
  4. Desert Development Planning – To increase the fertility of the land, this scheme was started.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 8.
What is Prime Minister Employment Scheme?
Answer:
This scheme was initiated for motivating the educated unemployed to establish and operate an industry or business by providing them with financial guidance. This scheme was launched in all districts of the country has a population of less than 10 lakh. It was implemented in every district by the “District Industrial Centre”, and banks that provide the necessary loans.
The main features of this scheme are –

  • The person should be minimum a matriculate.
  • Candidates are selected and trained after being chosen by a committee at the district industrial centre.
  • Banks are sent a recommendation for loans.
  • Loan up to 1 lakh for industry and * 75000 for business is sanctioned.
  • The loans can be repaid within 3 to 7 years.
  • Loan instalments are to be paid starting after 18 months.

RBSE Class 11 Business Studies Chapter 10 Essay Type Questions

Question 1.
What all employment opportunities are there for the students of commerce in various sectors?
Answer:
Commerce is associated with society and its every activity. Thus, when society moves ahead in any direction of progress, commerce moves along with it. Whether progress is made in agricultural, industrial or service sectors under the economic sector of the society, the use of commerce is unavoidable in each one.

Concerns about quality, specialization and price control have increased in society. The concept of social obligation and transparency is gaining ground. All these things enhance professional knowledge and efficiency, due to which the demand for professional and skilled people in commerce having training like CA, CS. MBA, MBC, ICWA is continuously increasing.

1. Employment Opportunities in Service Sector:
Personnel is mainly recruited in the post of clerk-cum-cashier, and probationary officer in the management cadre. About 7.5 lac bank employees will be recruited by the year 2020, since, from the banking employee staff at present. 30 – 40 per cent will be retiring every year from 2015 and the banking business is also expanding continuously. In addition, employment opportunities are being made available for the post of computer network in-charge, marketing officer, vehicle loan officer, personnel training officer, home loan sales officer and credit card sales representative.

2. Employment Opportunities in the Administrative Sector:
Skilled persons are appointed to high-level positions in various undertakings of the public and private sector and in government departments for managerial and administrative control. They are appointed gazetted officers in the government sector and as executive officers in the private sector. Tax revenue, statistics, digitization, finance-related departments give priority to commerce graduates and professionals.

3. Employment Opportunities in Technical Sector:
Employment opportunities have been created in the fields of account and auditing as a programmer, information manager or in E-commerce for persons having knowledge of commerce and computer languages.

4. Employment Opportunities in Self-employment:
Self-employment is a situation in which an individual work for himself instead of working for an employer that pays him/her a salary or a wage. A self-employed individual earns his income by conducting profitable operations from a trade or business that he operates directly. Various schemes have been made for the development of self-employment for both rural and urban areas.

Question 2.
Explain the Employment Opportunities in Capital Market.
Answer:
The trading of shares, credit notes, bonds and debentures is done in the capital market. Capital market is the blood of the economy of a country where trading worth billions of rupees is done every day. Both direct and indirect trading is done. Direct Business is the one, in which, the traders themselves apply to the public holding and sale/purchase shares and debentures in the stock market. This involves a higher risk of profit or loss. While, the indirect business includes mutual funds, where the trader himself does not do the trading, instead fund companies buy and sell in large volumes in the form of their representatives, so that the risk is minimized for traders and returns are assured.
1. Stock Market:

  • The place where the listed shares and credit notes of companies are bought and sold is called a Stock Market.
  • The functions of clearance and transfer of company shares, credit notes, distribution of clearance, bonus shares clearance, etc. are performed by the stock market.
  • Deals are made online in the stock market.
  • Only the member brokers of the stock exchange are authorized to execute selling buying transactions.

2. Mutual Fund:

  • It means doing business in the capital market by using large fund collected from small investments of investors and distributing the earned profit among them.
  • A Mutual Fund invests the fund according to its discretion and tact and buys and sells debentures to earn a profit. Expenses are deducted from profits and the net profit is distributed among all the members of the fund.

RBSE Solutions for Class 11 Business Studies Chapter 10 Employment Opportunities in Commerce

Question 3.
What is entrepreneurship? Explain its various types.
or
Explain the various types of entrepreneurship.
Answer:
Entrepreneurship:
Entrepreneurship is the art of self-managing a business, setting up new enterprises that equally contains risk. Prof. Uday Pareek and Manohar Nadkarni have explained this in simple terms and said that. “Entrepreneurship means the general tendency in the society to set up new enterprises”.

Types of Entrepreneurship are:
(1) On the basis of size:

  1. Large-Scale Industry – A type of business that requires capital in a large amount, big machines are used, also labour is used in an equally large amount, the people employed for the tasks are highly skilled and qualified.
  2. Small-Scale Industry – A type of business that requires capital in small amount and people of a single-family along some with the help of some hired workers ensure production according to the requirements of local markets or regional markets.

(2) Based on Capital Ownership:

  1. Private Entrepreneurship – The type of business in which the risks are borne by a single person, and the capital invested are also borne by a single person only.
  2. Joint-Venture Entrepreneurship – the type of entrepreneurship, in which the government and a privately-owner enterprise jointly collect the limited capital is known as joint venture entrepreneurship. The government tries to bring growth and development through this.
  3. Co-operative Entrepreneurship – Such an enterprise in which the business is operated and formed with the objective of co-operativeness is called co-operative entrepreneurship. The most prominent example of co-operative entrepreneurship is the cooperative of ‘Lijjat papad’ set up by women entrepreneurs.

(3) On the Basis of Leadership:

  1. Individual Entrepreneurship – The Entrepreneurship in which the single individual takes the entire decision is called Individual Entrepreneurship.
  2. Group Entrepreneurship – A type of Entrepreneurship, in which, more than one persons manage and operate the business and take decisions. In this organization, founders and managers are specialists.

RBSE Solutions for Class 11 Business Studies

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

July 25, 2019 by Prasanna Leave a Comment

RBSE Class 11 Business Studies Chapter 9 1

Rajasthan Board RBSE Class 11 Business Studies Chapter 9 Recent Trends of Business

RBSE Class 11 Business Studies Chapter 9 Textual Questions and Answers

RBSE Class 11 Business Studies Chapter 9 Multiple Choice Questions

Question 1.
This is not included in e-commerce –
(a) a business or mutual contract with its suppliers
(b) the mutual contract of a business with its customers
(c) the contract of a business with its geographically spread-out units
(d) a mutual contract between various departments of a business
Answer:
(d) a mutual contract between various departments of a business

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 2.
The structural payment system of e-commerce –
(a) cheque
(b) e-cash
(c) cash on delivery
(d) credit and debit card
Answer:
(c) cash on delivery

Question 3.
This is not an application of e-commerce –
(a) online trading
(b) contract research and development
(c) online bidding
(d) online acquisition
Answer:
(b) contract research and development

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 4.
A call centre conducts –
(a) both customer-oriented and back-office business
(b) both inbound and outbound voice-based business
(c) only inbound voice-based business
(d) only outbound voice-based business
Answer:
(c) only inbound voice-based business

Question 5.
Outsourcing –
(a) provides both vital and non-vital contracts for service processes and also production and research and development, outside. It is limited only to the domestic sector.
(b) outsourcing outside geographical boundaries of the countries is also included in it. (c) prohibits contracting non-vital commercial processer outside.
(d) only prohibits information technology derived services to be contracted outside.
Answer:
(a) provides both vital and non-vital contracts for service processes and also production and research and development, outside. It is limited only to the domestic sector.

RBSE Class 11 Business Studies Chapter 9 Very Short Answer Type Questions:

Question 1.
Differentiate between e-business and e-commerce.
Answer:
The sphere of e-business is more extensive as compared to e-commerce.

Question 2.
What is mobile e-commerce?
Answer:
The process of selling or buying products or services using a wireless hand-held device, like a cellular phone, personal digital assistant, etc. is called mobile commerce.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 3.
What is BPO?
Answer:
BPO implies giving the responsibility of executing some task to another party.

Question 4.
What is the utility of franchisee?
Answer:
The special benefit to a franchisee in franchising is that he can launch his business quickly on the available trademark and he also does not need to build up the resources and basic infrastructure.

RBSE Class 11 Business Studies Chapter 9 Short Answer Type Questions

Question 1.
Mention the types of franchisees.
Answer:
The franchisee can be divided into three parts:

  1. Small-sized franchisee – Those franchisees whose sphere is limited to one city, town or block.
  2. Medium-sized franchisee – These are limited to one or more than one district.
  3. Large-sized franchisee – Those franchisees whose sphere extends to regional or metropolitan level.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 2.
Describe the responsibilities of a partner of a franchisee.
Answer:
Following are the responsibilities of a partner of a franchisee:

  • The franchiser has the important issues of protection of its trademark, control of business concept, and protection of technical know-how to deal with.
  • The franchisees have to be given those services for which trademark is made and has become famous.
  • The symbols, logos and trademark of the franchisee have to be displayed at prominent places at the service location.
  • The employees must wear a specifically-coloured uniform.

Question 3.
State two points of difference between e-business and e-commerce.
Answer:

  • The sphere of e-business is more extensive as compared to e-commerce.
  • E-business includes sale-purchase, providing services to customers and cooperating with partners, while e-commerce includes transactions like www and internet.

Question 4.
Describe any three points of assistance given to the users by Internet Commerce.
Answer:
Three points of assistance given to the user by internet commerce are:

  • In internet business, a business can be done 24 hours, 365 days, where any person can give instructions.
  • The number of transactions is more on the Internet. In most of the cases, a click of a mouse can make a transaction.
  • The menu of products and services can be searched to obtain information about an online purchase.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 5.
Explain the stages of an online transaction.
Answer:
The procedure for online transaction is:

  • The first stage is before the transaction, where effort is made for promotion and giving information.
  • The second stage is the actual transaction, where products are transacted after a lot of haggling.
  • In the third stage, the product is delivered to the final user.

RBSE Class 11 Business Studies Chapter 9 Essay Type Questions

Question 1.
Describe in detail the steps included in online trading.
Answer:
The trend of online marketing has been growing rapidly since the last decade. It is taking an extensive form, growing from important cities to smaller towns and semi-urban centres in terms of online trade.

Online marketing may have to go through three stages on the basis of its trends –

1. Pre-Sale-Purchase Stage – It includes propaganda and publicity information.

2. Sale-Purchase Stage – Except delivery stage, all other stages involve a flow of information. Information exchange is also done through traditional business system, but it takes place with serious obstruction of time and investment. Internet, however, is free from all such obstructions. The delivery can be given online in case of information-intensive products and services.

3. Delivery Stage – Except for the delivery stage, all the other stages involve a flow of information. Information exchange is also done through traditional business system, but it takes place with serious obstructions of time.
(1) Registration – The buyer has to register himself online with the seller, in which the indicating password of the buyer’s account has to be given and the shopping cart protects your password. This password is known only to the buyer and the seller, and to no one else.
(2) Sending Order — You can select the product of your choice from the shopping cart which is an online record of all the available products. After selecting the product, you can exit and select your payment option.
(3) Payment System – The buyer can select one of the following options of payment.
(a) Cash Payment on delivery.
(b) Cheque payment on delivery.
(c) Net banking transfer – Transfer of payment into the bank account provided by the seller before delivery.

4. Credit and Debit Card – It is known as ‘Plastic Money’. A credit card gives the facility of credit buying to the holder. The amount of debt on the cardholder is taken upon itself by the issuing bank and it deposits the amount of transaction, while a debit card allows the user to buy up to that limit to which credit balance remains in his account.

5. Digital Cash – It is a form of electronic currency, which exists only in cyberspace. In this, first of all, you’ll have to deposit the amount in a bank (through cheque/draft, etc.) which is equal to that digital cash which you need to credit in your favour. After this, the bank conducting e-cash transaction will send you a specialised software (which you can download onto your hard disk) which gives you the permission to make digital withdrawals from the account in your bank. Now you can use digital funds to buy products/services on various websites. This payment system makes efforts to remove the problems related to the use of the numbers of credit cards on the internet.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 2.
Describe in detail the various concepts of business to customer commerce.
Answer:
B2C commerce, as the name suggests, includes the customers on one side and business firms on another side. The exchange of products, services or information between an enterprise and customer is called the business to customer e-commerce. It denotes a financial transaction or online sale between a business and consumer, with the help of e-commerce.

The company can introduce new products on the market, also the expenditure on advertisement is comparatively lower. The customers are prone to making impulse purchases and typically make buying decisions independently. The customers can know about the merchandise products through the internet and select the same. It works 365 days, 24×7 and also provides information and own products like software film, music. And they can pay through e-banking, Debit Card, Credit Card or through any other means.

Companies are coming closer towards their customers because, by this method, the companies are giving them their needful. Companies tend to know about the needs of their customers through an online trading system.

Customers can, any time, call the call centres and ask for a resolution of their problems and can also register them.

Question 3.
Explain network marketing in detail.
Answer:
Computers are being used in the business world, where the internet also plays a very important role. The net is a system of networks spread out across the world and connected to computers world-wide where information can be accessed through one computer. Due to the internet being a wide network to spread messages, it has become an important component for e-commerce and e-mobile commerce.

Through this, people can easily do propaganda and publicity of products and services. Nowadays, the facility of returning products which are not found good when bought through online marketing is being upgraded due to its popularity, so that the customers are impressed and motivated to buy other products.

The internet provides assistance to users in the following ways:

  • Information about any topic can be obtained through the world wide web.
  • News available in leading newspapers and TV channels can be read or seen.
  • Messages can be exchanged using e-mail. When two parties are connected to the internet, the mutual conversation can be made and messages can be exchanged.
  • Files, pictures, animation, etc can be transferred to another location.
  • The menu of products and services can be searched to obtain information about an online purchase.
  • Website regarding information about the products and services of an organisation can also be made.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 4.
Write an article on BPO.
Answer:
BPO implies ‘contracting another service provider party’. Originally, outsourcing is another trend which is restructuring the business in a significant manner. It is that longterm contract which is given for contracting usually secondary (non-vital) and later some major activities or for profiting from the experience, expertise, efficiency or even investment of the third party specialists.

The characteristics of BPO are:

  • Acquiring all those services from outside which you have been performing yourself till now.
  • Entrusting secondary (non-vital) business activities only.
  • Outsourcing of processes can be done to either affiliated or to a third party.

Scope of Outsourcing:
Four main elements are included in outsourcing – contract creation, contract research, contract marketing and information science.

Need for Outsourcing:
Need for outsourcing and its advantages are –

  1. Focusing on Attention – Freedom from looking after routine back-office operations enables the managers to focus more on the primary business.
  2. Quest for Excellence – BPO uses the necessary guidance and skills of another company after ascertaining the specialised work sphere, instead of recruiting and training employees.
  3. Cost Reduction – This is achieved through process improvement, re-engineering and use of technology, which reduces administrative and other costs that are included.
  4. Growth through Alliance – Upon outsourcing the less-important processes, companies can pay attention towards sales growth, market share growth, development of new products/services, orientation towards new markets, customer services and their satisfaction.
  5. Encouragement to Economic Development – Employment opportunities and economic development is enhanced in the countries which have BPOs.

Concerns over Outsourcing are –

  1. Confidentiality – The outsourcing of information system is unable to maintain proper confidentiality and secrecy.
  2. Sweat Shopping – BPO focuses more on ‘activity skills’ rather than ‘thinking skills’ and provides transactions at a minimum rate, hence the countries having BPOs do not earn more.
  3. Ethical Concern – Countries having BPOs increase unethical activities including child labour, gender inequality, etc.
  4. Resentment in Home Countries – When production, growth, messages, etc. move out of the country, they are followed by an outflow of employment and job opportunities, that results in an increment of unemployment in the country.

Question 5.
Describe in detail the growing importance of franchisee in the development of modern business.
Answer:
The system of using a successful business model of another firm is called franchising. The growing importance of franchisee in the development of modern business is due to the following reasons –
1. Minimum Investment – Franchisee is just a temporary business investment. Business is not bought to be owned but is acquired at lease or rent for a certain period of time. Therefore, any people can select any business according to their will and budget, and with that estimated budget, they can easily start a franchisee.

2. Training and Technical Knowledge – A franchisee owner does not require a lot of technical knowledge and training, a little business study and social network, and the ability to bear the risk can help him/her to start one. National/International advertising. training and tangible and intangible support services are usually provided by the franchisers.

3. Business on the available trademark – The most important benefit of the franchisee is that the company whose franchisee has been taken can be easily encashed.

4. The need of Advertisement – The franchisee is a kind of business in this modern era of business, where, a person can sell the product available in his showroom in the name of the company, therefore he/she does not require to advertise the product.

5. Operation & Control – Franchising is the only means by which entrepreneurial capital investment can be obtained without losing control of the operation of the chain and a distribution system can be built for services’ office. After building and executing the brand and formula, the franchiser can sell the franchise, and by minimising the risks, using the capital and resources of their franchisee, they can expand rapidly.

6. To get established in the market in a short time – Any refined company which has already established its name in the market, would only give its name to be used by another country on the basis of some conditions, so, that business grows rapidly and hence the company does not need to rectify again and again.

RBSE Class 11 Business Studies Chapter 9 Additional Questions and Answers

RBSE Class 11 Business Studies Chapter 9 Multiple Choice Questions

Question 1.
The online transaction of products and services is called –
(a) E-Commerce
(b) Communication
(c) Business Process Outsourcing
(d) None of these
Answer:
(a) E-Commerce

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 2.
The transaction of products, services and information between two business companies is called –
(a) C2C
(b) C2B
(c) B2B
(d) B2C
Answer:
(c) B2B

Question 3.
The term ‘e-business’ was first used in which year by IBM to expand its business?
(a) In 1897
(b) In 1997
(c) In 1899
(d) In 1999
Answer:
(b) In 1997

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 4.
The full form of www is –
(a) Wide Web World
(b) Web Wide World
(c) World Wide Web
(d) World Web Wide
Answer:
(c) World Wide Web

Question 5.
Advantage of E-commerce is –
(a) Detailed Investigation
(b) Better Customer Service
(c) Time Saving during Transaction
(d) All of the above
Answer:
(d) All of the above

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 6.
Which company made the SMS service centre?
(a) Nokia
(b) Yellow Computing
(c) Dr Meterena
(d) Self
Answer:
(c) Dr Meterena

Question 7.
What percentage of revenue of BPO is received by call centre -‘
(a) 10%
(b) 70%
(c) 20%
(d) None of these
Answer:
(b) 70%

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 8.
The word ‘franchise’ has its origin in the Anglo-French word –
(a) Frankers
(b) Francese
(c) Frankle
(d) Frank
Answer:
(a) Frankers

Question 9.
The place of origin of the franchise is –
(a) Brazil
(b) China
(c) India
(d) USA
Answer:
(d) USA

Question 10.
China enacted its law on the franchisee in the year –
(a) 2009
(b) 2008
(c) 2007
(d) 2006
Answer:
(c) 2007

RBSE Class 11 Business Studies Chapter 9 Very Short Answer Type Questions

Question 1.
What is E-Commerce?
Answer:
The online transaction of goods and services is called E-Commerce.

Question 2.
What is B2C?
Answer:
The exchange of products, services or information between an enterprise and customer is called the business to customer (B2C) e-commerce.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 3.
What do you mean by E-business?
Answer:
Conducting business including operation of business, sale, purchase. etc. with the help of a computer network (Internet) is called e-business.

Question 4.
State two advantages of E-Commerce.
Answer:

  • Better customer service.
  • Less time consumed in transactions.

Question 5.
State two defects of E-commerce.
Answer:

  • No personal contact
  • Includes more risk.

Question 6.
Mobile commerce is based on which technology?
Answer:
WAP (Wireless Application Protocol) technology.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 7.
Which company invented the Vending Machine?
Answer:
Self-company.

Question 8.
Who initiated the first e-commerce service for cell-phone?
Answer:
France Telecom.

Question 9.
Name one assistance provided by the Internet to its users.
Answer:
E-mail.

Question 10.
Before 1979, the Internet was known as –
Answer:
ARPANET.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 11.
How many stages does online marketing have to go through, according to the trend?
Answer:

  • Pre-sale-purchase stage.
  • Sale-purchase stage.
  • Delivery stage.

Question 12.
In the pre-sale-purchase stage, what kind of information is given regarding online marketing?
Answer:
Propaganda and publicity information

Question 13.
What is a Shopping Cart?
Answer:
It is the folder that contains the detail of the products that are offered online for sale. It is also known as a shopping trolley.

Question 14.
State two features of BPO.
Answer:

  • Contracting outside
  • Entrusting Secondary (non-vital) business activities only.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 15.
What elements are included in BPO?
Answer:

  • Contract Creation.
  • Contract Research.
  • Contract Marketing.
  • Information Science.

Question 16.
State two advantages of BPO.
Answer:

  • Reduction in cost.
  • Use of External expertise.

Question 17.
State two demerits of BPO.
Answer:

  • Lack of Secrecy.
  • Contract-related problems.

Question 18.
What is Franchising?
Answer:
The system of using a successful business model of another firm is called franchising.

Question 19.
The word ‘Franchisee’ has originated from which word?
Answer:
The word ‘Franchisee’ has its origin in the Anglo-French word ‘Frankese’, which means ‘free’.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 20.
What do you mean by a small-size franchisee?
Answer:
There are those franchisees whose sphere is limited to one city, town or block.

Question 21.
The origin of the franchisee is in which country?
Answer:
In the United States of America

Question 22.
Name any two franchises.
Answer:

  • Subway sandwich and salad.
  • McDonald’s, Re-fresco, Cafe Coffee Day.

Question 23.
According to the International Franchise Association, how much business in the USA is conducted through franchises?
Answer:
4%

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 24.
A contract between franchisor and franchisee is established under which Act?
Answer:
Contract Act 1872 and special allowance Act 1963.

RBSE Class 11 Business Studies Chapter 9 Short Answer Type Questions (SA – I)

Question 1.
What is E-commerce? Explain.
Answer:
The online, commercial activities of providing products and services to the customers are called E-Commerce. It is a synthesised form of communication technology and information that is involved in business transactions.

Question 2.
What is C2C E-Commerce?
Answer:
In this type, the transaction takes place between consumers through a third party. For example, online auction, in which, the consumer sends an item for sale on the internet and other consumer makes bids to buy it, while a third party generally charges a service fee or commission to arrange and conduct the transaction.
Examples are – OLX, ebay.com.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 3.
What is Digital Middlemen E-Commerce?
Answer:
It implies an arrangement in which, a company makes a virtual community or portal on the internet and includes a number of companies or a third party company in this community, commercially.

Question 4.
State four merits of E-Commerce.
Answer:

  • The sphere of e-commerce extends to the international level and helps in getting information about new markets.
  • It improves customer service.
  • It helps in reducing the transaction time.
  • It helps in reducing investment and cost.
  • It increases the volume of trade.

Question 5.
What kind of transactions are involved in Mobile Commerce Application?
Answer:
All financial transactions are done through mobile phone in mobile commerce application, i.e., making payment for a product through the E-cash method or transfer of money between two accounts or paying money for a purchase.

Question 6.
What is online registration?
Answer:
The buyer has to register himself online with the seller, in which the indicating (password) word of the buyer’s account has to be given. This password is known only to the buyer and seller, and to no one else.

Question 7.
In Net payment system, which options can be chosen by the buyers?
Answer:

  • Cash payment on delivery.
  • Cheque payment on delivery.
  • Net banking transfer.
  • Credit or Debit Card.
  • Digital Cash.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 8.
What is Credit and Debit Card? Explain.
Answer:
These are also known as plastic money. They are very important in an online transaction. A credit card gives the facility of credit buying to the holder, while the debit card allows the user to buy up to that limit to which credit balance remains in his account.

Question 9.
What is Digital Cash?
Answer:
It is a form of electronic currency, which exists only in cyberspace. In this, first of all, you’ll have to deposit the amount in a bank (through cheque/draft, etc) which is equal to that digital cash which you need to credit in your favour. After this, the bank conducting e-cash transaction will send you a specialised software (which you can download onto your hard disk) which gives you the permission to make digital withdrawals from the account in your bank. Now you use digital funds to buy products/services from various websites. This payment system makes efforts to remove the problem of the use of the many credit cards on the internet.

Question 10.
What is the ethical deal in BPO?
Answer:
Companies often choose BPO because the labour of that country is comparatively cheaper or the country does not oppose child labour, and also, the ladies are to be paid less than men. In our country, child labour is considered a crime, also the women need to be paid equal to men. So is it right to perform this unethical task to save some money? In reality, this is not right and it only promotes unethical acts.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 11.
What is Franchising?
Answer:
The system of using a successful business model of another firm is called franchising. The word ‘franchise’ has its origin in the Anglo-French word ‘franchise’, which means ‘free’. It is used both, as an option to the franchisee to develop a ‘chain store’ for the distribution of products and also to protect himself from the investment and liability of creating such a chain.

Question 12.
Name any 5 franchisees.
Answer:

  • Subway Sandwich and Salad.
  • McDonald’s, Refresh, Cafe Coffee Day.
  • Eleven Inc (Convenience store).
  • Hampton Inns and Sweets (minimum budget hotels).
  • Supercuts (Hair Saloon).

Question 13.
State 4 demerits of Franchisee.
Answer:

  • There is no guarantee or warranty in a franchisee agreement.
  • Franchisee agreements are one-sided, in favour of the franchisee.
  • In a low-cost franchisee, the training fees are high.
  • There is no promise of success or profit from the franchiser.

RBSE Class 11 Business Studies Chapter 9 Short Answer Type Questions (SA – II)

Question 1.
What is Electronic Business?
Answer:
E-business is the conducting of business on the internet, in which, apart from sale purchase, providing co-operation to the buyer and giving support to other supporting partners in business is also included. E-business is a form of e-commerce, which means conducting business on the internet. However, apart from selling and buying, it also includes providing services to the buyer. The business includes sale and purchase, while e-commerce includes some other things like transactions on www and internet, electronic fund transfer, etc.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 2.
Explain the resources of E-business.
Answer:

  1. Computer Hardware – The base of E-business is the internet. Therefore, it requires a well-updated and fast speed computer.
  2. Technical Officer – To use the internet, a skilled technical officer is required. This officer would receive the order, initiate it, received the payment, etc.
  3. The computerised system of receiving payment – For this, the businessman has to do the settlement with the banks and credit card offices; so that the task can be done easily.
  4. Development of Website – To contact with the customers, a website needs to be formed.
  5. The facility of Telephone – Appropriate telephone lines and the Internet must be available.

Question 3.
State three differences between E-business and Traditional business.
Answer:
Three Differences between e-business and traditional business are as given below.
RBSE Class 11 Business Studies Chapter 9 1
Question 4.
State the demerits of E-Commerce.
Answer:

  • It does not involve direct contact with the customer.
  • The customer is unable to check the quality of the product before buying it.
  • Due to various technical problems, more time may be consumed.
  • The people involved in the transaction must have the required technical knowledge.
  • Returning products, if not found to conform to the standard, can be stressful.
  • Risk in online transaction is more since various parties involved can face financial loss, credit loss and psychological damage.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 5.
What is the internet? Explain in detail.
Answer:
The internet is also called the Net. The Net is a system of networks spread out in the entire world, through which information collected by other computers can be accessed through one computer. It provides information about various things. The internet was created in the form of a defence project in 1969 and implemented by the Advanced Research Projects Agency (ARPA) of the US government and was named ARPANET. Later, it was developed in the field of academics and research. After that, it was used for the common public. It came to be known as the internet from 1979. It has developed as a global network today.

Question 6.
Explain the merits of BPO.
Answer:

  1. More attention on core business – Freedom from looking after routine back-office operations, enables the managers to focus more on the core business of the company.
  2. Cost Reduction – This is achieved through process improvement, re-engineering and use of technology, which reduces administrative and other costs that are kept controlled.
  3. Exemption from labour problems – It requires less labour and less human effort.
  4. Benefits of Modern Development. It provides expert services, and hence use of modern techniques benefits the companies.

Question 7.
State concerns over Outsourcing.
Answer:

  1. Confidentiality – The outsourcing of information system is unable to maintain confidentiality and secrecy.
  2. Sweat Shopping – The firms using BPO, works upon ‘activity expertise’ rather than ‘thinking expertise’. Hence, it tries to provide more work with less human resources, therefore the countries doing BPO do not earn more.
  3. Ethical Concerns – BPOs encourage unethical concerns like child labour and discrimination on gender basis.
  4. Resentment in home countries – The growth, development, messages based upon the services, move out of the country, due to which employment and job opportunities also outflow in the other country, that results in unemployment in the home country.

Question 8.
How does BPO represent new ways of doing business?
Answer:
In traditional business, the businessman himself does all the tasks, which, in turn, results in less expertise in employees and hence less productivity. While in BPO, the main activities are done by the businessman and the activities that are of less importance are shifted to BPO people or other firms who are experts in doing such tasks. This results in excellent work output and also the cost is reduced. In this way, the customers get high-value products in lesser time, and also it motivates employment. Therefore, BPO provides new ways of doing business.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

RBSE Class 11 Business Studies Chapter 9 Essay Type Questions

Question 1.
What do you mean by e-commerce? Explain its various types.
Answer:
E-Commerce:
Electronic commerce is a general term in which all such commercial transactions implemented on the electronic medium are included, with the help of which customers and suppliers exchange products, services or information. This contains a suite of various technologies, including Electronic Fund Interchange (EFI), electronic messaging, Electronic Fund Transfer (EFT), Electronic Bulletin Board (EBB), electronic publishing and database services. The online, commercial activities of exchange of products and services are collectively called e-commerce. It is a synthesised form of communication technology and information that is involved in business transactions.

Types of e-commerce:
1. B2B E-Commerce – The exchange of products, services and information between two business enterprises is called B2B E-commerce.

2. B2C E-Commerce – The exchange of products, services or information between an enterprise and customer is called the business to customer e-commerce.

3. Consumer to Business E-commerce (C2B) – In consumer business transaction, reverse customer to business auction is included which empowers the consumer to execute transactions. For example, an airline offers journey tickets at the best minimum price to a passenger.

4. C2C E-Commerce – In this type, the transactions take place between consumers through a third party. For example, online auction in which consumer sends an item for sale to the internet and other consumers make bids to buy it, while a third party generally charges a service fee or commission to arrange this transaction.

5. Business to Government (B2G) E-Commerce – This is usually defined as the commerce conducted between enterprises and public sector and includes such processes as public acquisition, licensing process and other government-related activities. Usually, the company does this with the help of the website. The company gives out information about its products and services on this website and the customer has the facility to order through this website and also receive customer support services through it.

6. Digital Middlemen E-commerce – Digital middlemen implies an arrangement, in which, a company makes a virtual company or portal on the Internet and includes a number of companies or a third company in this community commercially.

Question 2.
What are the Benefits and Demerits of E-Commerce?
Answer:

  1. Cost Reduction – While doing business through E-commerce, investment is considerably reduced, because the products do not have to be stored in godowns, more employees are not needed and the expenditure on advertisement is also lower.
  2. Best Customer Service – Companies are getting success in attracting their customers by providing them with the latest information about their products on web portals, which facilitates customers in choosing between various products available in the market.
  3. Time-Saving – In comparison to usual selling and buying, e-business consumes less time because the distribution mediums for products are less and customers can be contacted directly.
  4. Wide Access – The sphere of e-commerce is not limited to national boundaries, but it extends to the international level and helps in getting information about new markets.
  5. Large-Volume Business – It becomes easier to reach a large number of and a variety of customers through e-commerce and to find new markets.

Drawbacks of E-commerce:

  1. It does not involve direct contact with the customers.
  2. The actual delivery of products to the customer takes a long time and unnecessary delays may also occur.
  3. The customer is unable to check the product he is buying by actually seeing it or touching it.
  4. The people included in the transaction must have knowledge about technical language.
  5. Returning products can be stressful and may also take a long time.
  6. It involves more risk because a person can use the name of another person, also the risk of hacking is involved in the computer.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 3.
What are the limitations of e-business? Are these limitations enough to restrict its activity area? Debate.
Answer:
Limitations of e-business are:

  1. Low Personal Touch – The e-business is an extensive part of business, but it lacks personal touch. For the products that need a more personal touch like clothes, etc. this is not an appropriate option.
  2. The incongruence of Order Fulfillment Speed – Like on internet, any order can be placed through a single click of a mouse, but it takes time to fulfil it physically, and hence it can take more time due to various technical issues and unnecessary delays can make a customer tired of waiting
  3. The need for Knowledge of Computer Technology – Both the parties involved in the transaction must have proper knowledge of computer technology.
  4. Increased Risk to Both Parties – Both the Parties – the buyer and the seller bear a huge risk because a person can use the name of another person. The use of a credit card involves high risk. Other than this, hacking and risk of the virus in a computer is also involved.
  5. Popular Resentment – The new way of performing the activity can result in insecurity among the people, resulting in a negative feeling of people towards e-business.
  6. Ethical Fallouts – Nowadays, companies, in order to send their workers and people, customer file, e-mail folders, on their website, use different software, also called electronic (I), but this is actually unethical.

In spite of the above limitations, e-business is developing rapidly. Efforts are being made to control these drawbacks.
For example:
websites are getting increasingly built in a way to surmount the problem of feel and touch. Communication technology is continuously improving the quality and speed of communication through the internet.

Concerted efforts are being made to resolve the problem. E-business is today’s need, therefore, people should know about it.

Question 4.
State the difference between traditional business and e-business.
Answer:
Difference between traditional Business & E-business
RBSE Class 11 Business Studies Chapter 9 2
RBSE Class 11 Business Studies Chapter 9 3RBSE Class 11 Business Studies Chapter 9 4

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 5.
What is E-business Risk? Explain its various types.
Answer:
Risk means the possibility by which a business transaction may cause financial, mental or physical damage.
Types of risk involved are:

  1. Transactional Risks –
    (a) Mistake about transactional order – The buyer can refuse that he has made any order, similarly, the seller can refuse that the buyer has made some order. Therefore both can be a mistake.
    (b) The mistake of Delivery – Non-delivery, delivery is done on the wrong address, delivery not taking place according to the order made, all these are the mistakes that can be made regarding delivery.
    (c) Mistake about Payment – The buyer can claim to have made the payment, while the seller may not agree to it, this may result in a mistake regarding payment.
  2. Data Storage and Transmission Risks – In an E-transaction, the information can be sent to some third person through hacking or virus, which he can misuse. The virus is a programme that results in causing harm to the computer. This can result in manipulating the message. It can result in a barrier in the activity, can harm the data files, etc. To prevent all this, antiviruses must be installed.
  3. Risk of Threat to Intellectual Property and Privacy – Internet is an open place. The information once sent here cannot be stopped from being spread. The data provided by you can be sent to other people and other types of promotional emails may start coming in. Therefore, information must be clearly defined before uploading it.

Question 6.
Why are BPO and e-business called growing trends? State the factors for these growing trends.
Answer:
E-business and BPO are both proceeding towards re-structuring the methods of present and future business. Today, paper-free business is the trend, and for their diverse activities, they are accepting the BPO, and also giving more attention towards other related important works. These two have totally changed the business scenario. Today, the whole world is being treated like a family, through which contact can be made by a single click. These trends are growing continuously. More features will evolve in the future.

Factors for these growing trends are:

  1. Increasing Pressure of Competition – In recent times, the increased pressure of competition has forced the businessmen to maintain their dignity by making available high-value products at less price. That is why, new techniques of business like e-business and BPO have come into practice, through which, in less period of time, the demands of customers can be fulfilled.
  2. Specification – Business is growing rapidly and new specific products are been made.
  3. Origin of Digital System – Origin of the digital system has transformed the world of Business. The computer has evolved a new generation of proficiency. The world has shrunk. Through the internet, the contact can be made with a single click throughout the world. The computer has given birth to e-business and BPO.
  4. Global Reach – Both e-business and BPO give power to globalisation. Today, Sellers can sell their products in any part of the world.
  5. Ease – As, business firms are showing their interest in BPO, consequently, through E-business, product delivery has become easy.
  6. Focus on Quality Products – BPO provides development and increase in production because the producer focuses only on the main business.
  7. Economic Development – BPO and e-business increase efficiency and employment and this result in economic development.

RBSE Solutions for Class 11 Business Studies Chapter 9 Recent Trends of Business

Question 7.
Explain the concept of outsourcing in detail.
Answer:
BPO implies giving the responsibility of executing some task to another party. This process reduces investments, and the firm is able to focus more on its core business. It is a contract which is given for contracting usually secondary (non-vital), and later some major activities or for profiting from the experience, expertise, efficiency or even investment of third party specialists.

Its various concepts are:
1. Outsourcing Contracts – BPO implies “Contracting another provider party,” Originally, outsourcing is another trend which is restructuring the business in a significant manner. Outsourcing is that long-term contract which is given for contracting usually secondary (non-vital) and later some major activities or for profiting from the experience, expertise, efficiency or even investment of third party specialists. ,

2. Generally non-core business activities are outsourced – Generally, firms use BPO for their non-vital activities or secondary activities, while they operate their main tasks on their own. Like, teaching is an important part of a school, while operating a canteen, book store, vehicle stand are secondary. Therefore, the other people doing these secondary activities for the school will be termed as outsourcing.

3. Processes may be Outsourced to a third party – A firm /company/ industrial group spread on an international level can outsource a number of activities to its associate companies operating in different countries. These activities include recruitment, appointment, etc. These companies appoint third parties to perform their tasks.

RBSE Solutions for Class 11 Business Studies

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

July 20, 2019 by Prasanna Leave a Comment

RBSE Class 11 Business Studies Chapter 8 1

Rajasthan Board RBSE Class 11 Business Studies Chapter 8 Office Communication

RBSE Class 11 Business Studies Chapter 8 Textual Questions and Answer

RBSE Class 11 Business Studies Chapter 8 Multiple Choice Questions

Question 1.
Must have effective communication –
(a) Direct
(b) One-way
(c) Two-way
(d) Bi-directional
Answer:
(c) Two-way

Question 2.
The office order is an example of –
(a) Upward Communication
(b) Downward Communication
(c) Informal Communication
(d) Distributed Communication
Answer:
(b) Informal Communication

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 3.
Which of the following communication modes is used in the organization to spread rumours –
(a) Descendant
(b) Diagonal
(c) Upward
(d) Grapevine
Answer:
(d) Grapevine

Question 4.
Which of the following as known in informal communication?
(a) Distributed Communication
(b) Flat Communication
(c) People Communication
(d) All of the above
Answer:
(c) People Communication

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 5.
In the informal groups, the flow of messages is –
(a) From Top to bottom
(b) Diagonal
(c) From bottom to top
(d) All of the above
Answer:
(d) All of the above

Question 6.
All kinds of communication suspicions, confusion and fears are prevented at the same time –
(a) In written communication
(b) In serial communication
(c) In oral communication
(d) None of the above
Answer:
(c) In oral communication

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 7.
Which of the following statements is false?
(a) Single-way communication is upward
(b) Single-way communication is written and oral
(c) Exchange of ideas is done in communication
(d) Communication is a process
Answer:
(a) Single-way communication is upward

Question 8.
The higher authorities have the flow of information from the subordinate officers/ employees in –
(a) upward communication
(b) Downward transmission
(c) Flat communication
(d) Distributed communication
Answer:
(b) Downward transmission

Question 9.
Communication between different hierarchy level managers is called –
(a) Downwards
(b) Levelled
(c) Diagonal
(d) All of the above
Answer:
(c) Diagonal

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 10.
Which of the following is not a type of non-verbal communication?
(a) Notice
(b) Back pat
(c) Eye contact
(d) the shrug of the shoulders
Answer:
(a) Notice

Question 11.
Which of these is communication technology –
(a) Fax
(b) E-mail
(c) SMS
(d) All of the above
Answer:
(d) All of the above

Question 12.
When the sender and the receiver understand the message differently in different ways, this barrier is called –
(a) Barrier of post
(b) The barrier of organization structure
(c) Barrier of language
(d) Emotional barrier
Answer:
(c) Barrier of language

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 13.
Confirmation is necessary for effective communication because –
(a) This speeds up the message
(b) This message displays the intellectual capacity of postulates
(c) It facilitates co-ordination
(d) It tells the sender whether the receiver has understood the meaning of the message or not.
Answer:
(d) It tells the sender whether the receiver has understood the meaning of the message or not.

Question 14.
Which of the following must be an essential element in a business letter?
(a) Clarity
(b) Attraction
(c) Modesty
(d) All of the above
Answer:
(d) All of the above

Question 15.
The quotation sheet contains the details –
(a) About acceptance of the letter
(b) About the price, type and value of the goods
(c) About receipt of goods
(d) About ordering
Answer:
(b) About the price, type and value of the goods

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 16.
Circular letter is written –
(a) On the new partner’s territory
(b) To know the financial status
(c) To invite a sample of goods
(d) To order
Answer:
(a) On the new partner’s territory

Question 17.
The letter written to send the same type of information to different customers is called:
(a) Patrol Letter
(b) Order Letter
(c) Letter of Agreement
(d) Letter of Credit
Answer:
(a) Patrol Letter

Question 18.
The purpose of writing the letter of order is –
(a) To send information
(b) For ordering
(c) To order goods
(d) For debt collection
Answer:
(d) For debt collection

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 19.
When the goods are not sent by order the following types of letters are written –
(a) Letter of Inquiry
(b) Complaint Letter
(c) Circular Letter
(d) Letter of agreement
Answer:
(b) Complaint Letter

Question 20.
Letter from a bank a businessman or agent, to pay a fixed amount to a certain person for a certain period is called –
(a) Bank related letter
(b) Introduction letter
(c) Agency related letter
(d) Letter of Credit
Answer:
(d) Letter of Credit

Question 21.
The word ‘Again’ is written while –
(a) Inquiries have to be answered
(b) Sales have to be increased
(c) The location change is required
(d) An important thing remains to be written in the letter
Answer:
(d) An important thing remains to be written in the letter

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 22.
The letter was written to give information about the location of the business that has changed –
(a) Enquiry Letter
(b) Patrol Letter
(c) Reference Letter
(d) Introduction Letter
Answer:
(c) Reference Letter

RBSE Class 11 Business Studies Chapter 8 Very Short Answer Type Questions

Question 1.
What do you understand by communication?
Answer:
It is a two – way process. It is a continuous and dynamic process in which two or more people systematically exchange information, ideas or facts.

Question 2.
What is formal communication?
Answer:
The flow of messages informal communication goes through a pre-determined route. The relation exists between the sender and the receiver.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 3.
What is upward communication?
Answer:
When the message is sent by the subordinate staff to the higher officials, it is called upward communication.

Question 4.
What is diagonal communication?
Answer:
The exchange of ideas taking place between the officials working at different levels, and it has no sequence.

Question 5.
What does Internal communication mean?
Answer:
The exchange of information, feelings and facts between the individuals, groups, departments and branches of an organisation.

Question 6.
Which type of communication is used in physical language?
Answer:
Non-verbal communication.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 7.
Write two techniques of written communication.
Answer:

  • Reports
  • Suggestion Books.

Question 8.
Write the names of any two mediums of oral communication.
Answer:

  • Radio.
  • Telephone.

Question 9.
Write two important points of communication.
Answer:

  • The message should be clear and precise.
  • The language of the message should be humble.

Question 10.
What is meant by flat communication?
Answer:
When information or messages are exchanged between employees, officers or the heads of various departments, it is called flat communication,

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 11.
When is a complaint letter written?
Answer:
Upon delay in supply of goods. poor transport, in case of defective pieces, received, complaint letter can be written.

Question 12.
Why is letter number used in business letters?
Answer:
It is used to refer to received letters or sent letters.

Question 13.
What do you mean by letter of agreement?
Answer:
A written list of goods, services or space to be provided at the agreed-upon prices, terms and time are conveyed by such a letter.

RBSE Class 11 Business Studies Chapter 8 Short Answer Type Questions

Question 1.
What is Grapevine communication?
Answer:
It refers to the communication that does not have any predetermined way to exchange messages and people execute the flow of information due to personal and social relations. The organisational chart is of no importance in it and these are not subject to definite methods and rules.

Question 2.
What do you mean by verbal communication?
Answer:
Verbal communication is the use of sounds and words to express yourself, especially in contrast to using gestures and mannerism.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 3.
Explain the four advantages of formal communication.
Answer:

  • The flow of messages in this communication is done through a pre-determined route.
  • The information related to the source of information can be easily accountable to the concerned person for the message.
  • Reciprocal differences do not arise.
  • Messages are exchanged with pre-determined objectives.

Question 4.
Explain the four faults of informal communication.
Answer:
Four faults of informal communication:

  • It is very difficult to control this type of communication.
  • Since it is a non-verbal type of communication, it is difficult to put trust in.
  • The employees try to avoid liability.
  • Notifications are often not complete, which can lead to illusion.

Question 5.
Explain four barriers to communication.
Answer:
Four barriers to communication:

  • Due to the ambiguity in the language of the message, it is difficult to understand the message in the right sense.
  • Noise is the main obstacle to communication. Due to noise, there is difficulty in getting the information.
  • Organizational structure plays an important role in communication. The more levels that the transmitters will pass through, the more obstacles will arise.
  • Weak leadership results in many obstacles in communication.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 6.
When is a letter of agreement written?
Answer:
Every business runs on finance. If we want that a business might be able to run on mere goodwill, then it is not possible. The letter of agreement is written when the customer is not able to repay the amount of the products brought by him, on the date of payment, so a letter is written to remind him for the same, and it is called letter of agreement. These letters can be written many times. Initially, the language used is humble, but later on, it gets a little harsh.

Question 7.
Describe four characteristics of a good business letter.
Answer:
Four characteristics of a business letter are:

  • While writing a letter, you should use elegant and polite language.
  • While composing a letter, the compatibility to its objective should be adopted with perfection.
  • Every fact written in the letter should be true and reliable.
  • A good business letter should have the quality of neatness.

Question 8.
Why is ‘again’ word written in the business letters?
Answer:
If, after the end of the letter, it seems that if there is any important thing left to be written, then in such a situation, after writing the letter, P.S. again is written and the author can re-sign it after writing the additional matter.

RBSE Class 11 Business Studies Chapter 8 Additional Questions and Answer

RBSE Class 11 Business Studies Chapter 8 Multiple Choice Questions

Question 1.
“Communication is the process of transmitting meaning from person to person in terms of ideas or information”. Who said this?
(a) Newman and Summer
(b) Louis A. Allen
(c) Keith Davis
(d) Leon Megginson
Answer:
(d) Leon Megginson

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 2.
The one who delivers the messages is called the –
(a) Communicator
(b) Sender
(c) Signalling
(d) None of these
Answer:
(a) Communicator

Question 3.
Which of the following sentences is correct?
(a) Communication is an incessant activity
(b) Communication is a mobile activity
(c) Communication is a human activity
(d) All of these
Answer:
(d) All of these

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 4.
On the basis of relation, communication is divided into how many parts?
(a) 4
(b) 3
(c) 2
(d) 5
Answer:
(c) 2

Question 5.
Which of these is not a part of communication on the basis of flow?
(a) Downward Communication
(b) External Communication
(c) Flat Communication
(d) Saleable Communication
Answer:
(a) Downward Communication

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 6.
Which type of communication is known as grapevine communication?
(a) Saleable Communication
(b) Flat Communication
(c) Informal Communication
(d) Downward Communication
Answer:
(c) Informal Communication

Question 7.
Which of these is not an advantage of verbal communication?
(a) It saves time and labour
(b) Immëdiate redressal of confusion and clearance
(c) Secrecy of message
(d) None of them
Answer:
(d) None of them

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 8.
The technique of written communication is –
(a) Fax
(b) Radio
(c) Interview
(d) Telephone
Answer:
(a) Fax

Question 9.
The letter that is written as an answer to the letter of enquiry is –
(a) Reference letter
(b) Quotation letter
(c) Patrol letter
(d) Letter of Acquaintance
Answer:
(b) Quotation letter

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 10.
A businessman writes a letter to another businessman to know about their economic condition, such a letter is called –
(a) Letter of Inquiry
(b) Letter of Quotation
(c) Letter of Reference
(d) Letters of Credit
Answer:
(c) Letter of Reference

RBSE Class 11 Business Studies Chapter 8 Very Short Answer Type Questions

Question 1.
What is Communication?
Answer:
It is a continuous and dynamic process in which two or more people systematically exchange information, ideas and facts.

Question 2.
Explain two characteristics of communication.
Answer:

  • It is a two-way process.
  • It is an on-going activity.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 3.
On the basis of region, communication is divided into how many parts? Name them.
Answer:

  • Internal Communication.
  • External Communication.

Question 4.
The give and take of messages are often done during what time in informal communication?
Answer:
The give and take of messages in informal communication are done during refreshment, lunchtime and during the first hours of the office.

Question 5.
State two demerits of informal communication.
Answer:

  • It is very difficult to control.
  • There is no action orientation involved.

Question 6.
What do you mean by external communication?
Answer:
The process of exchanging information between the institutions and the parties such as external parties, customers, shareholders, etc., and other organizations are known as external communication.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 7.
What do you mean by downward communication?
Answer:
In this, the flow of messages is directed to the subordinates and the sequence of instructions is arranged on the basis of the order in which the communication of the messages is sent below.

Question 8.
What is Downward communication also known as?
Answer:
Imperative and worker communication.

Question 9.
State two advantages of upward communication.
Answer:

  • The moral of the employees, their fraternity and their ability to work are enhanced.
  • The suggestions of the staff can be availed.

Question 10.
State two demerits of flat communication.
Answer:

  • Disruption in communication due to unnecessary interference by high officials.
  • This communication lacks at the lower level of the organisational structure.

Question 11.
What is Diagonal communication also known as?
Answer:
Slant, diagonal or fleet communication.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 12.
State two merits of diagonal communication.
Answer:

  • There is a quick stream of messages in it.
  • The efficiency of various departments increases.

Question 13.
Verbal communication is divided into how many parts?
Answer:

  • Oral Communication.
  • Written Communication.

Question 14.
What do you mean by written communication?
Answer:
It refers to communication that, in turn, is sent to the recipient in writing.

Question 15.
What is the most important advantage of written communication?
Answer:
It is always available as proof.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 16.
Which all languages are used in non-verbal communication?
Answer:
Facial expressions, eye expression, physical expression, eye-contact, shaking the head, etc.

Question 17.
What is Encoding?
Answer:
The process of creating a message for transmission is called encoding.

Question 18.
What is decoding?
Answer:
Interpreting the message accordingly is called decoding.

Question 19.
State two barriers to communication.
Answer:

  • Language and semantic barrier.
  • Barriers are due to organisation structure.

Question 20.
State two points of suggestions to prevent barriers in communication.
Answer:

  • The objectives of communication should be clear.
  • Simple and easy-to-understand language should be used.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 21.
What is a business letter?
Answer:
The correspondence done in letter form between two parties in connection with a business activity is called a business letter.

Question 22.
State two features of a good business letter.
Answer:

  • The clarity of the letter.
  • The completeness of the letter.

Question 23.
What is a quotation letter?
Answer:
These type of letters are written to answer the Letter of Inquiry.

Question 24.
When the value of a product has to be recognised, which letter is written?
Answer:
Letter of inquiry.

Question 25.
What is a circular letter?
Answer:
When the information is sent to many people at the same time, it is called a circular letter.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 26.
What is a letter regarding an agency?
Answer:
It is written by the businessman for the agency, to be appointed as an agent.

Question 27.
Where is the date mentioned in a letter?
Answer:
It is positioned at the below the office address on the left.

Question 28.
Why is the ‘subject’ used in a letter?
Answer:
It is used to quickly understand the letter’s topic.

RBSE Class 11 Business Studies Chapter 8 Short Answer Type Questions (SA – I)

Question 1.
State 4 demerits of formal communication.
Answer:
Four demerits of formal communication are:

  • There is a possibility of a delay.
  • The messages pass through a pre-described route, so the normal flow is interrupted.
  • It is a costly affair.
  • It increases the workload of the senior officials.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 2.
Explain 4 merits of informal communication.
Answer:
Four merits of informal communication are:

  • Messages reach at all places speedily.
  • The information about the response of subordinate staffers is easily obtained.
  • Ideas through free speech are encouraged here.
  • Good decisions are taken due to the participation and co-operation of the subordinate partners.

Question 3.
Explain four elements of effective communication.
Answer:
Four elements of effective communication are:

  • The messages should be clear and precise to avoid any confusion.
  • The messages delivered should not be incomplete.
  • The members included in the process should be minimum.
  • The facts mentioned should be accurate.

Question 4.
What types of problems are faced during the process of communication by an organizational structure?
Answer:
Organisational structure plays an important role in communication. The more levels that this transmitter will pass through, the more obstacles will arise. Having a higher number kit level it increases the distance between the sender and the receiver, due to which they cannot communicate properly. This also leads to difficulties in the way of communication.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 5.
State four ways to remove barriers of communication.
Answer:
Four ways to remove barriers to communication are:

  • Simple and easy-to-understand language should be used to communicate.
  • The organisation should be minimized for effective communication.
  • The sender and receiver should not make superficial assumptions.
  • The organizer should also give importance to formal communication along with informal communication.

Question 6.
What do you mean in a business letter?
Answer:
In relation to business activities, the correspondence in letter form written between the two parties is called business correspondence. This correspondence is an integral part of any business. Along with the development of the business as well as the importance of written correspondence, accepted commercial letters are helpful in the development of business and in the case of dispute these act as written proofs and records.

Question 7.
What do you mean by letter of enquiry?
Answer:
Letter of Enquiry:
Before purchasing goods, merchants write letters for product information, asking price or asking for samples, by writing letters of enquiry. The buyer should clearly write about the items to be inquired about, whose full name and other details he/she wants to know.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 8.
What do you mean by letter of orders?
Answer:
Letter of Orders:
When the buyers get desired information from different vendors. and then they decide to order for purchase, care should be taken while preparing the order form. The quantity, variety, colour, form, size, type and other details of the order should be clearly mentioned.

RBSE Class 11 Business Studies Chapter 8 Short Answer Type Questions (SA – II)

Question 1.
What do you understand by communication? Explain its nature.
Answer:
Communication is a two-way process in which mutual exchange of two or more: pieces of information and meanings takes place.
RBSE Class 11 Business Studies Chapter 8 1Nature and Characteristics of Business Communication:

  • It is a continuous process.
  • It is a two-way process.
  • It is a human activity, It involves the exchange of ideas, feelings and mutual understanding between two or more people.
  • Messages can be exchanged in the communication process through oral, written, symbolic, audio-visual means.
  • It develops mutual trust between the sender and the receiver and is based on good faith.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 2.
What do you mean by horizontal communication? Explain its merits.
Answer:
When information or messages are exchanged between employees, officers or the Heads of various departments of the organization, it is called flat communication. Flat communication is also known as horizontal or narrative communication. This can be both formal and informal. This type of communication establishes appropriate coordination between the various functions and departments of the organization.

Merits of horizontal communication are:

  • Cordial human relations are formed in the organization by same-level communication.
  • Tasks are completed quickly.
  • It establishes appropriate coordination between the various functions and departments.
  • It is successful in reducing the conflicts among same-level officers and subordinate sections, quickly.
  • Confusion and suspicious are quickly resolved.

Question 3.
What is diagonal communication? Explain its merits and demerits.
Answer:
When information and orders are exchanged between different levels of working employees and communication does not determine any order of flow, it is called diagonal communication.

Advantages of diagonal communication:

  • It increases the morale of the employees.
  • There is a quick stream of messages in it.
  • It enhances coordination at all levels in the organisation.
  • This type of communication is used in complex organisations.
  • The efficiency of the department increases by this.

Demerits of diagonal communication:

  • It has a bad effect on formal relations.
  • Difficulty in determining liability persists.
  • The internal disorder can occur in the organisation.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 4.
What do you understand by Oral communication? What are its advantages?
Answer:
The message’s sender and the conduit are both face to face in oral communication. In this, words are exchanged as the words are pronounced. Interview, seminar, gathering, speech, exchange of ideas, discussion, Radio, FM, etc., are used.

Advantages of Oral Communication are:

  • Any illusion or ambiguity can be resolved immediately.
  • The secrecy of the message remains intact.
  • The direct contact between sender and conduit remains in this.
  • It saves time, labour and money.
  • Alterations can be done accordingly.
  • The belief of the employees remains intact and this increases their morals.

Question 5.
What all things should be kept in mind while writing the inside address in the business letters?
Answer:
The address is written in three sentences. In the first line, the name of the recipient of the letter, the second line contains the name of the street and the third line contains the name of the city or region. There are two methods of writing inner address, which is prevalent:
American Custom
Shri Ghanshyam & Company
15/3, Big Bazar
Ajmer

English Custom
Shri Ghanshyam & Company
15/3 Big Bazar
Ajmer

When writing the address of the recipient, the words of respect should also be included. Mr/Sri for the honour of men, Mrs. for married women and words like Kumari or Ms. are used for unmarried women. Sometimes, the term ‘Ji’ is also used at the end of the name. If a person has received a special title, then that title is also used before his/her name. The words M/S are used for the partnership firm.

RBSE Class 11 Business Studies Chapter 8 Essay Type Questions

Question 1.
On the basis of flow, communication is divided into how many parts?
Or
What do you understand by downward and upward communication? Explain its merits and demerits.
Answer:
On the basis of flow, communication is divided into two parts:

  1. Downward Communication
  2. Upward Communication

1. Downward Communication:
Downward Transmission is directed towards the subordinates and the sequence of instructions is arranged on the basis of the order in which the communication of the message is to be sent downward. It is also called national or Employee communication.
RBSE Class 11 Business Studies Chapter 8 2Advantages of Downward Communication:

  • It has the force of the order of the higher officials. Employees quickly obey their order.
  • The effectiveness of communication increases, resulting in a good outcome.
  • Sufficient importance is given by the subordinates.
  • The execution of the required tasks is quick.

Disadvantages of Downward Communication:

  • The ability to work and morale of the employees suffers adverse effects.
  • The messages reach the subordinate staff through different levels, and thus, are likely to be delayed.
  • There is a lack of coordination between the managers and the employees because no advice is given to the employees directly.
  • Changes may occur in the path of flow and fear of messages being distorted always exists.

2. Upward Communication:
When the message is sent by the subordinate staff to the higher officials, it is called upward communication. The flow of communication takes place from downward to upward. There are kinds of messages like employee representation. work problems, complaints, suggestions, feelings, thoughts and objections. Meetings, double door policy, suggestions box, report, correspondence, participation. a joint management committee, etc. are arranged for initiating upward communication.

Advantages of Upward Communication:

  • The experimental environment can be created in the institutions.
  • The moral of the employees is enhanced.
  • Employees views, emotions and problems become known to their superiors.
    RBSE Class 11 Business Studies Chapter 8 3
  • The suggestion of the staff can be availed.
  • The progress and expansion of the feedback area become possible.

Drawbacks of Upward Communication:

  • Employees are afraid to speak what is in their mind in front of the Irigher officials.
  • The higher officials do not have the ability to identify and accept their adverse points.
  • The suggestions of the employees are not given due importance by the management, which leads to an inferiority complex.
  • Inferiority complex has been found to develop among the employees.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 2.
Suggest ways to remove barriers to communication.
Answer:
Ways to remove barriers to communication are:
1. Clarity of objectives – the purpose of communication should be clear. The clarity in message avoids any confusion.

2. Easy language – Simple and easy-to-understand language should be used to communicate. Do not use technical, misleading and dual-meaning words.

3. Communication Planning – Communication should be planned. Each task should be systematically completed with planned communication. With schematic communication, subordinates use their time and complete all the tasks systematically.

4. Minimum Organisation – The more the levels in the organisation, the more obstruction exists in the path of communication. therefore the organisation levels should be minimized for effective communication. This way. the message reaches the target quickly and at the right time.

5. Mutual Trust – Higher officials and their subordinates should have a feeling of mutual trust, which leads to efficient performance. The suggestions presented by the subordinates should be of importance. Senior executives should create a friendly environment.

6. Good Listening – Both the sender and the receiver should be good listeners. Both should listen to each other with confidence and patience, which brings about mutual understanding.

7. Removal of Preassumptions – The sender and the receiver should not make any superficial assumptions. Communication should be done by creating a good environment without any prejudice. Communication will not be successful in achieving its objective if any bias is obtained from communication.

8. Consideration of Individual Differences – The higher officials should send information keeping in mind the eligibility and condition of the subordinate staff only. During transmission, the sender transmits the message setting aside personal differences with the receiver. then the obstacles in the path of communication can be overcome.

9. Effective Leadership – Managers provide effective supervision and leadership to make communication effective. All the policies and regulations made by the authorities should have a good effect on the subordinates.

10. Followup and feedback – For the success of communication, it is necessary that the recipient of the message understands it in the same sense, that the sender sent it. After transmitting the message, the sender should also know the reactions and should remove the confusions, doubts and problems quickly. Follow-up and feedback are necessary for effective communication.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 3.
Explain the parts of a Business letter.
Or
State the various parts and kinds of the format of a business letter.
Answer:
A Business letter has the following main parts:
1. Heading – This includes the name of the organization, address, telephone number, fax number, at the top of the business letter and also mentions emails, websites etc. The title should be attractive.

2. Letter number – They are used to refer to received letters or sent letters. Through this, the recipient can get the information about a certain letter soon after looking at the letter sent by the sender,

3. Date – The date is very important in any letter, its position is below the office address on the left. The date can also be given along with the details of the business destination, likewise –
Big Bazar
Bharatpur
05 December 2016

4. Inside address – The name and address of the person receiving the letter are given on left-hand top of the business letters. This address is written in three sentences. In the first line, the name of the recipient of the letter is mentioned, the second line contains the name of the street, the name of the market or the name of the city and in the third line, the name of the city or region is written. American and English are two methods of writing inner address, which is prevalent. These two methods are:
American Custom –
Shri Ghanshyam and Company
15/3, Big Bazar
Ajmer

English Custom –
Shri Ghanshyam & Company
15/3, Big Bazar
Ajmer

5. Subject – the Subject title is used to quickly understand the letter’s topic. As soon as you read the title, it is understood that the letter is related to the specific matter, i.e. Example – On the regard of loss due to the breakdown of products.

6. Address – The address is used to give respect to the recipient of the letter. In business letters, Dear Mr., Dear Sir, Hon’ble Sir, for the address of men and Dear Madam or honourable madam, etc. are used for women.

7. Body of the letter – This part is the most important part of the letter which can be divided into three segments –

  • Initial part
  • Main part
  • Summary and thanks to the receiver

8. Formal close – In the end, the letter is terminated by writing some respectful words. In professional letters – yours faithfully, yours truly, yours sincerely, etc., are used.

9. Signature & Designation – After signing, you should include your post, department and company name.

10. Enclosure – Many times, along with business letters, important documents, such as price lists, invoices, bank drafts, etc. are attached.

11. Signature of the Clerk – In order to be responsible for the writing of the letter, the signature of the person who writes or types the letter is also attached.

12. Post Script – If, after the end of the letter, it seems that there is an important thing which is left to be written, then in such a situation, after writing the letter, P.S. again is written and the author can re-sign it after writing the additional matter.

13. Other Directions – Instructions for sending the letter can be given through necessary words such as ‘confidential’, ‘urgent’ or ‘speed post’.

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 4.
Ramlal Shyamlal, a book dealer from Railway Road, Jaipur, has enquired from Shri Gupta Publications, Big Bazar, Udaipur, about certain books. Write a letter including the price list and Business conditions.
Answer:
Gupta Publications
Publisher and Book Seller
Telephone: 4050228
Fax: 4051260
e-mail: gupta888@gmail.com
Letter number: P.U./170/2016

Big Bazar
Udaipur
15 December 2016

Shri Ramlal Shyamlal
Book Seller
Big Bazar, Jaipur

Dear Sir
We received your letter number 205/2016 on 10th December 2016 and we are very thankful for that. We are very grateful for your keen interest. We are sending you a list of the new edition of our published school and college level commerce and science books along with the price list.

We hope that our conditions would deem favourable for you. Hope you will send your most valuable order.
Attachment: Price list letter
Regards
Gupta Publications
Harimohan
(Partner)

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 5.
What is a circular letter? Give an example.
Answer:
When the information is sent to many people on the same topic, circular letters are written. The information in it is of the same type, but the recipient persons are different.
Example:
Retirement of a Partner and Entry of a New Partner
Nischal Kumar and Company
Steel furniture seller
Telephone: 2500429
Fax: 2500430
e-mail: nischalkumar@gmail.com
Letter number: U/503/2016

Big Bazar
30th December 2016,
Dear/Respected Sir/Madam,
This is to inform you that our firm’s partner Mr Manoj Kumar has decided to separate from this firm w.e.f December 20, 2017, due to old age and illness. He has worked with dedication and diligence in the firm for almost 25 years so that the reputation of this firm has increased steadily. We are very sorry for this separation.

You will be delighted to know that after the separation of Shri Manoj Kumar, Shri Deepak Kumar has decided to become the partner of our firm. He has a lot of knowledge about this business and is a reputed person. So, getting the benefits of his services will be an advantage for our business. Hope that your former faith and support will continue to be extended to this firm.

Yours faithfully
Nischal Kumar & Company
(Manager)

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 6.
You have written a letter to a customer, regarding the clearance of payment, and you have already written it 3 times in a year. He hasn’t replied to even a single letter of yours. Write a last letter regarding the payment.
Answer:
Aman Kumar & Dheeraj Kumar
Book Publication & Book Seller
Telephone: 2700904
Fax: 2700906
e-mail: amandheeraj@gmail.com
letter number: T/109/2016
Near Railway Station
Kota

30th December 2016
Shri Mohan & Sons
Dori Market
Udaipur

Dear Sir
We regret to write that the amount of 65,150 since January 2016 is due against you. In this regard, you did not pay any attention to any of the three letters written by us on 15th March, 20th June and 28th October 2016 respectively. You have not even cleared your dues yet after four months. You are one of our old and distinguished clients and we have never had such hope from you.

We are once again informing you that in view of all relations, kindly settle our entire outstanding dues as soon as possible.

If you still do not respond, then we will have to take recourse to legal alternatives.

Hope that you will send the cheque of the above-mentioned value very quickly and keep our relations intact in the forthcoming years.

Yours faithfully
Aman Kumar
(Partner)

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 7.
Myself, Agrawal Publication, Publisher and Book Seller, Railway Road, Bharatpur, has referred your name to Deepak Book Depot, Big Bazar, Gangapur. Write a letter asking for a reference.
Answer:
Myself, Agarwal Publications
Publisher and Book Seller
Telephone: 7025955
Fax: 7025970
Website: www.agrawalprakashan.com
Letter number: S./1050/2016

Railway Road
Bharatpur

30th November 2016

M/s Deepak Book Depot
Big Bazar
Gangapur
Dear Sir
M/s Alok and Sons of Gangapur has demanded a credit purchase of 1 lakh from the hosiery. They have informed us about your business relationship with them for the past ten years.

We would be happy if you could send us the full details of their financial condition, transaction, business and reputation at the earliest. We assure that the information given by you in this regard with remain confined and confidential to us. We are waiting for your reply.

Yours faithfully
M/s Agrawal Publications
Aditya Agrawal
(Partner)

RBSE Solutions for Class 11 Business Studies Chapter 8 Office Communication

Question 8.
Manohar Lal & Company, Publishers and Booksellers, Jaipur Road, Ajmer, had taken trade insurance of 3 lakh through India Insurance company, Link Road, Ajmer, regarding their books. Your godown has caught fire, so write a letter regarding it.
Answer:
Manohar Lal and Company
Jaipur Road
Ajmer
Publication and Book Seller
Telephone: 8025627
Fax: 8025928
e-mail: manoharlal&company@gmail.com
Letter number: J/A/501/2017
Departmental Manager
New India Insurance Company
Link Road
Ajmer
01 January 2017

Dear Sir
We got fire insurance worth 3 lakhs from your company on 25th August 2016. Insurance policy number 0125067 was issued by you in this regard. We regret to inform you that on the day of 31st December 2016, there was a sudden fire in my warehouse of books. The fire brigade tried to prevent the fire from spreading. But even after all this, the entire stock of books kept in the warehouse was destroyed and burnt. The incident of the fire has resulted in a loss of about 4.50 lakhs.

You are thus requested to immediately send your agent to the site of the incident and inspect the burned material and arrange early compensation for the damage.

Yours Sincerely
Manohar Lal and Company
Rajpal Singh
(Manager)

RBSE Solutions for Class 11 Business Studies

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

July 20, 2019 by Prasanna Leave a Comment

RBSE Class 11 Business Studies Chapter7 1

Rajasthan Board RBSE Class 11 Business Studies Chapter 7 Office Management

RBSE Class 11 Business Studies Chapter 7 Textual Questions and Answers

RBSE Class 11 Business Studies Chapter 7 Multiple Choice Questions

Question 1.
This person is suitable for office operation –
(a) manager
(b) technician
(c) consultant
(d) jurist
Answer:
(a) manager

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 2.
Incoming and outgoing mail is recorded in –
(a) stock register
(b) inward – outward register
(c) computer
(d) travel register
Answer:
(b) inward – outward register

Question 3.
After receipt of the letters in office, they are arranged and kept for easy availability for reference –
(a) in the file
(b) a special type of packing material
(c) in the cupboard
(d) in the drawer
Answer:
(a) in the file

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 4.
Use of the reception area of the office is –
(a) to accommodate the guests.
(b) for making different people sit together.
(c) to welcome and provide information to guests.
(d) to have tea, breakfast and read newspapers.
Answer:
(c) to welcome and provide information to guests.

Question 5.
Work capability and efficiency of an office increases by –
(a) appointment of good consultants.
(b) putting air – conditioning.
(c) using office equipment of modern technology.
(d) appointment of the outsourcing agency.
Answer:
(c) using office equipment of modern technology.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 6.
Office records should be kept for a minimum period of –
(a) 3 years
(b) 8 years
(c) 18 years
(d) 10 years
Answer:
(a) 3 years

RBSE Class 11 Business Studies Chapter 7 Very Short Answer Type Questions

Question 1.
What is office Management?
Answer:
Using basic principles and practical dimensions of management in office administration is office management.

Question 2.
What is the chief organizer of office known as?
Answer:
Officer Manager.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 3.
What is an official record?
Answer:
Various types of records include letters, reports, vouchers, etc.

Question 4.
What are the departments related to mail/correspondence in an office known as?
Answer:

  • Letter Department.
  • Record Department.

Question 5.
What is the reception area in an office?
Answer:
Anybody who comes to an office is first made to enter the reception area. The area has facilities like ventilation, sitting space and other facilities so that every visitor experiences a pleasant atmosphere.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 6.
What is a Computer?
Answer:
the computer is electronic equipment that inputs the data and instructions, processes it and gives result in the form of output.

Question 7.
What is the use of Printer in the office?
Answer:
The making of hard copy is done by the printer.

Question 8.
Who is called the office manager?
Answer:
An office manager is the one serves as a link between the top management and lower-level employees.

Question 9.
Which small machine is used for general calculations in the office?
Answer:
Calculator.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 10.
What does a scanner do?
Answer:
The scanner is an input device of the computer which is used to store data.

Question 11.
What is the class of reception area operators?
Answer:
Clerical – class employees.

Question 12.
What does the mail – receiving clerk do?
Answer:
His work is to receive and dispatch and sort and forward mail to concerned departments.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 13.
What does a mail sending clerk do?
Answer:
His work is to mail the details and maintain the records of outgoing mail.

Question 14.
Name any two modern equipment used in the office?
Answer:
Modem, Scanner.

Question 15.
Which machine is used to get a copy of a document?
Answer:
Photocopy machine.

RBSE Class 11 Business Studies Chapter 7 Short Answer Type Questions

Question 1.
Describe the reception area.
Answer:
Anybody who comes to an office is first made to visit the reception area. From there, he gets information about the desired office activity, of a person or place. The reception area has facilities like ventilation, sitting space and other facilities so that every visitor experiences a pleasant atmosphere.

Question 2.
What is done in office management?
Answer:
Better adjustment of the employees, equipment, finance and other resources available in the office, proper operation of the desired activities of the office, through which office targets can be achieved is office management. It includes minimum cost and maximum result in minimum time.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 3.
What do you mean by the portal system in the office?
Answer:
In every office, there is a section which takes care of the incoming and outgoing mail. One or more employee is appointed to receive/dispatch and sort or forward mail to the concerned department. A separate register is maintained for incoming and outgoing mail, in which date, details of mail and record of these mails is maintained.

Question 4.
What is record protection?
Answer:
Various type of records likes, letters, reports, challans, contracts, vouchers, circulars, minutes of meetings, information, other records, catalogues, etc. are systematically maintained and classified so that any of these records can be accessed immediately if and when required.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 5.
Which conventional equipment is used in the office?
Answer:
Conventional equipment used in the office are:

  1. Typewriter
  2. Telephone
  3. Printer
  4. Punching Machine
  5. Numbering Machine
  6. Calculator
  7. Almirah

Question 6.
What is the modern equipment used in the office?
Answer:
Modern types of equipment used in the office are:

  1. Computer
  2. Scanner
  3. Printer
  4. Web Camera
  5. Pen drive
  6. Compact Disk
  7. E – almirah, etc.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 7.
Why is it necessary for the office manager to be an expert in his work?
Answer:
The office manager is an important and responsible person in the office. He has to face several situations and people as well. He needs to get the work done from the employees, play the role of coordinator and controller. He must be effective and efficient enough to perform all these activities.

Question 8.
What are the obligations of an office manager towards top management?
Answer:
To implement the top management’s policies, make efforts to fulfil the business goals of the institution, establishment of discipline in the institute, to bring the organisation’s work environment at the level desired by the top management.

Question 9.
What are the obligations of an office manager towards his/her colleagues?
Answer:
Despite having expertise in his field, with enough knowledge and skills, an office manager cannot succeed until his colleagues are happy. Hence, he should develop a sense of engagement and a better environment through proper consultation, discussion, etc. with his co-workers.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 10.
What are the obligations of an office manager towards his subordinates?
Answer:
An office manager is an important person of the office, therefore it becomes his moral duty to take care of his subordinates, by motivating, guiding them, solving their problems, representing them in various spheres, providing better working conditions, etc.

Question 11.
What are the obligations of an office manager towards his office?
Answer:
Following are the obligations of an office manager towards his office:

  • To complete the work within the prescribed period.
  • To take care of the quality of work.
  • To complete the work at a minimum cost and time.
  • To properly maintain the various equipment.
  • To properly maintain the records.

Question 12.
Which records are maintained in the office?
Answer:
There is various type of records in a business office such as letters, reports, challans, contracts, vouchers, circulars, minutes of meetings, other information, etc. Inefficient office management, all these records are systematically maintained and classified, so that any of these records can be accessed immediately if and when required.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 13.
What are the benefits of record maintenance?
Answer:
Following are the benefits of records maintenance:

  • Identification and use of records at a low cost in less time.
  • Records can be used as a quick reference.
  • They are used as a receipt of desired information for efficient control.
  • Fulfilling business objectives from the maintained records.
  • They can be used as evidence in legal and other matters.
  • They are used for inquiry and feedback.

Question 14.
What are the benefits of the postal system?
Answer:
The postal system is the medium through which successful business institutions. official agencies, their divisions and departments coordinate with each other by mutual consent and establish contact. The business objectives are achieved through the postal system, and it also helps in the development of a business.

Question 15.
What is the significance of reception area system?
Answer:
Through the reception area, an outside person gets information about the desired office activity of a person, place, etc. The work of the receptionist is to serve or solve the problem of any incoming person. The reception area has facilities like ventilation, sitting space and other facilities so that every visitor experiences a pleasant atmosphere. In this way, the reception area makes a significant contribution to creating a positive image in the mind of a consumer or any other interested party visiting the office.

RBSE Class 11 Business Studies Chapter 7 Essay Type Questions

Question 1.
Define office management. Describe the tasks included in office management. Describe the phases of effective office management.
Answer:
Using basic principles and practical dimensions of management in office administration is office management. Better adjustment of the employees, equipment, finance and other resources available in the office, proper operation of the desired activities of the office, through which office targets can be achieved is called office management.

Functions of Office Management:

  1. To do office planning and orientation.
  2. The structure of office organisation is built.
  3. After that, furniture and equipment are set up in accordance with the requirement of the office.
  4. To control and supervise the employees.
  5. All the records related to the sale, purchase, employees, finance, production, etc. are maintained and managed.
  6. Office procedures are regulated, employed, controlled and administered under office management.
  7. The techniques of control in office management are used to achieve the desired objectives of in-office processes.

Steps of Effective Office Management:

  1. Determining the Objectives – Office management is done by keeping the objectives of the office in mind. Attempting to achieve these goals is the first phase of office management.
  2. Analysis of various formats and processes – There are different formats of the office, which are selected according to the goals and requirements of the business.
    RBSE Class 11 Business Studies Chapter7 1
  3. Selecting the options – After setting the targets, requirements and analysis of various procedures and structures of the office and selection of an appropriate option is done.
  4. Implementation of the option – After the option is selected, it is worked upon. and thereupon, the option is implemented.
  5. Feedback and Enquiry – The result is evaluated after the completion of the work or the activities of office management. The result is organised in a systematic form, its report is prepared and feedback is taken.
  6. Control – The management assures the company about fulfilling its targets. Techniques are used to reduce the difference between the real and desirable in control so that in the future, the remaining targets are achieved.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 2.
What tasks does an office manager perform? What qualities should an office manager possess in order to execute these tasks?
Answer:
Functions of Office Manager:
The office manager is a very important part of the business. An office manager serves as a link between the top management and lower-level employees.

Functions and Duties of Office Manager:

  1. To establish a sense of discipline in the institute.
  2. To complete the work within the given time and at minimum cost.
  3. To keep proper maintenance of various equipment.
  4. To develop a sense of engagement and a better environment through proper consultation, discussion, etc. with co-workers.
  5. To motivate the subordinates.
  6. To provide better working conditions to the subordinates.

Qualities of an Office Manager:

  1. Professional Knowledge and Decision Making Ability – Office manager should be an effective decision-maker. An office manager should have appropriate professional knowledge and skills.
  2. Quality of Leadership – An office manager is the head of the office. Therefore, he should have basic qualities of leadership. The first component of leadership is to influence people and make them work as per the desired goals.
  3. Impartiality – An office manager should be neutral and impartial so that his just and authentic behaviour can create a positive impact on office decisions, and the employees may continue to be loyal to him.
  4. Technical Knowledge – To find a solution for daily and incidental problems, an office manager must be clever enough and have appropriate technical knowledge.
  5. Foresight – He should be visionary in-office procedures, employee management, communication, etc. He should have the ability to face emergent situations and events and to make prudent decisions so as to face various challenges and take full benefit of the opportunities.
  6. Outgoing Personality – Outgoing personality is a man’s biggest capital. An office manager must have decency, humility, integrity, transparency, which makes a person secure. This gives prestige and respect to office manager in the office.
  7. Experience – Other than having proper managerial skills and technical knowledge, an office manager should also have experience in his field. This experience can work as a boon for the company. With proper experience, a business can reach its top.
  8. Risk Capacity – Entrepreneurship implies some boldness. An office manager should be ready to go further and coordinate with new circumstances. A good office manager infuses innovation and enthusiasm in his office

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 3.
Which equipment is used in the office? What is the importance of these tools for the smooth operation of the office?
Answer:
Various types of equipment have made human activities easier, pleasant, pleasurable and easy in the office.
Types of equipment are:

  1. Computer
  2. Typewriter
  3. Printer
  4. Scanner
  5. Photostat machine
  6. Fax machine
  7. Modem
  8. Telephone
  9. Punching Machine
  10. Calculator
  11. Filer or Rack or E-almirah
  12. Web Camera
  13. Pen drive
  14. C.D.

Importance of Office Equipment:
Following is the importance of office equipment –

  1. Increase in Efficiency and Productivity – The use of modern equipment in the office increases efficiency in the work culture and productivity among the workers and employees. It is very important for the institute.
  2. Economy – The use of types of equipment in the office has resulted in enhanced efficiency in the routine work of the office, and the tasks, which were earlier regarded as difficult, are performed by the employees in an easy way today due to the use of this modern equipment.
  3. Human labour and Time Saving – Use of various equipment in the office has resulted in less use of labour and it also saves time. The devices work as human assistants and as dependable workers.
  4. Reduce the chance of Mistakes – Work is nowadays done by devices as an associate of human beings and so the possibility of mistakes has been minimised.
  5. Working Accuracy – It is natural for human beings to commit errors, but these tools generally meet their objectives and do not make mistakes.
  6. The decrease in Monotony – When equipment is used in an office, the employees find the task less monotonous, and thus they work with firm determination and motivation.
  7. Facilitation and support of personnel – The devices located in the office work as associates of employees, simplify their work and provide convenience.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 4.
Explain the phases for the maintenance of records. Explain the benefits of record maintenance and management.
Answer:
There are various types of records used in an office (letter, report, voucher, various other records), these are systematically maintained and classified so that any of these records can be accessed immediately, if and when required.

Steps of Record Maintenance:

  1. Creating a list.
  2. Classification of the list by time.
  3. Selection of the necessary storage space.
  4. Building a maintenance department.
  5. Composition of desired devices.
  6. Appointment and training of employees.
  7. Recording, classification and conservation.
  8. Investigation and control.

Benefit/Advantage of Record Maintenance and Management:

  1. Ease in Reference – The old records can be used, anytime, anywhere, therefore they can be used in the form of a quick reference.
  2. Legal Requirement – According to various laws or regulations, it is mandatory for any type of organisation to maintain its records for a certain duration of time (3 years to 8 years), hence proper maintenance of records is essential.
  3. Helpful in Future Planning – Future planning needs to be done to fulfil the objectives of a business, and it is only possible when previous records are kept under-hand. A task becomes easier with records.
  4. Proof of Dissent Solving – If any dissent or conflict occurs among the workers than with the help of previous records maintained, it becomes easy to solve the issue. It can be used as evidence in such matters.
  5. Effective Control – Control is maintained effectively with the help of the records. It is used as a receipt of the desired information for appropriate control.
  6. Convenience in Replies – If someone is answerable for something in an office, then records can be of great help. It can easily be done with record maintenance.

Question 5.
Describe the newly-invented devices by creating categories of office equipment.
Answer:
Office Equipment can be divided into two parts:

  1. Conventional Equipment.
  2. Modern Equipment.

1. Conventional Equipment – Various types of equipment according to the situation and size –

  1. Typewriter
  2. Telephone
  3. Dating Machine
  4. Punching machine
  5. Numbering Machine
  6. Calculator
  7. Almirah

2. Modern Equipment – Following modern equipment can be found in an office –

  1. Computer
  2. Scanner
  3. Printer
  4. Web Camera
  5. Pen Drive
  6. Compact disk
  7. Modem
  8. E – almirah

1. Computer – This is very important equipment in an office. The computer is an electronic device which is used to input the data, process it and give result as output. A computer can process the data one lakh times faster than a normal human and it can also perform various tasks at a single time. Various records can be saved in a computer that can be beneficial for future use.

2. Printer – This is used to make a hard copy in an office. Any type of data such as text or photo which is shown on a computer screen needs a printer to be put on a paper. These are of two types –

  • Impact Printer – This type of printer contains the relationship between the printer head and paper. It has some pins which hit as alphabets on the paper present at the back of the ribbon and it gets printed on.
  • Non – Impact Printer – This printer works on the basis of thermal, chemical, electronics and uses a spray of colours on technical inkjet.

3. Modem – Modem is modern equipment, which is used to join the internet through computers and telephone lines are used for this. Today, the internet has become an important part of every office, without which, no task can be fulfilled.

4. Scanner – It is office equipment in which any kind of hard copy or photocopy which needs to be sent through the internet or needs to be stored in a computer can be done easily through the Internet. The scanner is an input device of the computer, which is used to insert data in the computer.

5. Photostat Machine – Photostat Machine has become important equipment used in the office. Through this, the owner of the photostat machine can copy the exact version of anything including letter, photo, book, etc. The cameras are fitted in the photocopy machine to get its exact copy. With this, the original copy can be adjusted according to the requirements.

RBSE Class 11 Business Studies Chapter 7 Additional Questions and Answers

RBSE Class 11 Business Studies Chapter 7 Multiple Choice Questions

Question 1.
Using the basic principles and practical dimensions of management in office administration is called –
(a) Office Management
(b) Office Manager
(c) Office Equipment
(d) None of these
Answer:
(a) Office Management

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 2.
The office is the centre of communication for –
(a) employe personnel
(b) consumers
(c) salesman
(d) All of the above
Answer:
(d) All of the above

Question 3.
In setting up the office, the first thing required is –
(a) Organization
(b) Place
(c) Furniture
(d) Record Maintenance
Answer:
(b) Place

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 4.
What should be kept in mind while deciding the place for an office?
(a) Protection of Consumers
(b) Enough space
(c) Protection and Ventilation
(d) All of the above
Answer:
(d) All of the above

Question 5.
What should be there in a modern office?
(a) Beautiful Building
(b) Proper furniture
(c) Modern equipment
(d) All of the above
Answer:
(d) All of the above

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 6.
Maintenance of records related to the sale, purchase, employees, finance, production, etc. is –
(a) Record Maintenance
(b) Production Management
(c) Finance Management
(d) Purchase Management
Answer:
(a) Record Maintenance

Question 7.
The process of filling the difference between the desired and achieved objectives in an office is called –
(a) Employment
(b) Control
(c) Organisation
(d) None of these
Answer:
(b) Control

Question 8.
The process of office management in an office is called –
(a) Regular
(b) Employment
(c) Control
(d) All of the above
Answer:
(d) All of the above

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 9.
The first step in effective office management is –
(a) Control
(b) Selecting the option
(c) Determining the objectives
(d) Feedback and inquiry
Answer:
(c) Determining the objectives

Question 10.
The main activity of the portal system in an office is –
(a) To record the incoming mail
(b) To record the outgoing mails
(c) Both (a) and (b) are correct
(d) None of these
Answer:
(c) Both (a) and (b) are correct

Question 11.
The outgoing mail is recorded in a sent folder for –
(a) Future use
(b) for the proper consumption of mails
(c) To despatch the mail
(d) All of the above
Answer:
(d) All of the above

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 12.
When is record register taken for use –
(a) When mails are sent outside
(b) When the mails are received
(c) Both (a) & (b)
(d) None of these
Answer:
(b) When the mails are received

Question 13.
Who serves as a link between the top management and lower-level employees?
(a) Office Manager
(b) Production Manager
(c) Finance Manager
(d) None of them
Answer:
(a) Office Manager

Question 14.
What should be the traits of an office manager?
(a) Leadership Quality
(b) Impartiality
(c) Good Character
(d) All of the above
Answer:
(d) All of the above

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 15.
The function of an office manager is –
(a) To take care of the equipment
(b) To achieve the business objectives
(c) To support and motivate the subordinates
(d) All of the above
Answer:
(d) All of the above

Question 16.
The final step of record maintenance is –
(a) to create the department
(b) To check and control
(c) To create the list
(d) To coordinate the equipment
Answer:
(b) To check and control

Question 17.
The importance of record maintenance and management is –
(a) Effective Result
(b) Quick Reference
(c) Effective Control
(d) All of the above
Answer:
(d) All of the above

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 18.
Which is not the merit of office equipment?
(a) Helpful in the efficiency of activities
(b) Helpful in operation
(c) Growth ineffectiveness
(d) Help in increasing employee intelligence
Answer:
(d) Help in increasing employee intelligence

Question 19.
Office equipment help in –
(a) Saving human labour
(b) Saving time
(c) Enhancing the accuracy of work
(d) All of the above
Answer:
(d) All of the above

Question 20.
Equipment to save time and labour in the office is –
(a) Computer
(b) Modem
(c) Punching Machine
(d) All of the above
Answer:
(d) All of the above

RBSE Class 11 Business Studies Chapter 7 Very Short Answer Type Questions

Question 1.
Why managerial work efficiency is essential for management?
Answer:
An office is an essential place of a business, therefore for management of office managerial work efficiency is essential.

Question 2.
What is determined first while establishing a business?
Answer:
The place is determined first while establishing a business.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 3.
What do you mean by an organisation in an office?
Answer:
By office organisation, it means the department and employee structure, such as staff, line, project, etc.

Question 4.
What do you mean by record management?
Answer:
All the records related to the sale, purchase, employees, finance, production, etc. associated with the office are maintained and managed under record management.

Question 5.
What do you mean by office control?
Answer:
The process of filling the gap between the desired and achieved objectives is called office control.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 6.
Mention two steps in effective office management.
Answer:

  • To determine the objectives.
  • Analysis of various formats and procedures suitable for the office.

Question 7.
Why does the reception area need facilities like ventilation, sitting space, etc.?
Answer:
To make every visitor experience a pleasant atmosphere and to create a positive image in the mind of a consumer.

Question 8.
Which department is responsible for receiving and dispatching of mails?
Answer:
Postal System.

Question 9.
Which mails are kept in sent folder register?
Answer:
Outgoing mails.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 10.
Why do outgoing mails need to be registered in the mail register?
Answer:
For future use.

Question 11.
What is the use of a mail – receiving register?
Answer:
In the mail – receiving register, the record of incoming mails is maintained in which date, details of mail and record of incoming – outgoing mail is done.

Question 12.
State two traits of a successful office manager.
Answer:

  • He should have complete knowledge of the entire field.
  • He should have proper technical knowledge.

Question 13.
State two foremost functions of an office manager.
Answer:

  • To implement the top management’s policies.
  • To motivate the subordinate employees.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 14.
State two points of importance of record maintenance and management.
Answer:

  • It helps in quick reference.
  • It establishes proper control.

Question 15.
Records should be managed for how many years?
Answer:
3 years to 8 years.

Question 16.
State the first step of record maintenance.
Answer:
Firstly, the list of received and collected records is created.

Question 17.
Why does the record department regularly check and control the records on a daily basis?
Answer:
For an effective control on records

Question 18.
State two objectives of office equipment.
Answer:

  • To save human labour and time.
  • To motivate the subordinates.

Question 19.
Why is the use of equipment beneficial?
Answer:
Use of equipment is prominent in terms of saving time and resources.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 20.
Name two equipment used to save human labour and time.
Answer:

  • Punching Machine.
  • Typewriter.

Question 21.
Why is punching machine used in an office?
Answer:
To make the holes in a paper and put it in a file.

RBSE Class 11 Business Studies Chapter 7 Short Answer Type Questions (SA – I)

Question 1.
What do you mean by office management?
Answer:
Using basic principles and practical dimensions of management in office administration is office management. Management skills are required for management in the office because the office is a central place of any business. Organised activities are conceived, planned and coordinated by the organised office of the business which helps in accomplishing the business goals.

Question 2.
“Office is the centre for record maintenance.” Explain.
Answer:
All these records are systematically maintained and classified in an official register. All the records related to the sale, purchase, employees, finance, production, etc., are included in this.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 3.
State the steps for effective office management.
Answer:
Steps for effective office management are:

  1. The setting of office objectives.
  2. Analysis of various formats and procedures suitable for the office.
  3. Selection of appropriate alternatives in the office.
  4. Implementation of the most appropriate option.
  5. Feedback and Inquiry.
  6. Control.

Question 4.
What do you mean by “feedback and Inquiry” in context to office management? Explain.
Answer:
Feedback and Enquiry:
The result is evaluated after the completion of the work or the activities of office management. The result is organised in a systematic form, its report is prepared and feedback is taken. Then, the process of further control is initiated.

Question 5.
What traits should an office manager have?
Answer:

  1. He should have leadership quality.
  2. He should be a strong decision-maker.
  3. He should be impartial.
  4. He should be clever enough to deal with all kinds of people.
  5. He should be courageous, of a good character, and a professional.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 6.
Why is office equipment important in office activities. Explain.
Answer:
Various types of traditional and modern equipment, machines, etc. are used for the execution of various tasks in the office. These equipment are very important for the entire process. Their contribution is prominent in terms of saving time and resources.

Question 7.
Comment briefly on the fax machine.
Answer:
The fax machine is used in modern offices. Through this, various things like letters, photos, charts and graphs can be sent. This machine is attached to the telephone. Every phone has its own fax number. The paper that needs to be sent is attached properly. The place, where the fax needs to be sent, is tallied and the button is pressed, by which the paper keeps getting inside the machine, and the copy of that sheet comes out from another machine placed at the recipient’s destination.

RBSE Class 11 Business Studies Chapter 7 Short Answer Type Questions (SA – II)

Question 1.
What do you mean by office management? Explain the activities involved is it.
Answer:
Using basic principles and practical dimensions of management in office administration is called office management.

Functions of office management are:

  1. Determination of place for the establishment of an office.
  2. To build the organisational structure.
  3. To set up furniture and equipment as per requirement.
  4. Transmission, communication and correspondence in the office.
  5. All the records related to the sale, purchase, employees, finance, production, etc. associated with the office are maintained and managed.
  6. To support and supervise the employees.
  7. To follow the techniques of control.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 2.
Explain the role of an office manager in the organisational structure.
Answer:
An office manager is an important person in the organisational structure. He fulfils the activities of achieving various business objectives. He serves as a link between the top management and lower-level employees. His job is to convey the hopes and expectations of the top management to the lower-level employees, to get the work done from the employees, and to play the role of coordinator and controller. The office manager, by guiding, advising, leading, motivating and coordinating, takes the dignity and efficiency of an office to the highest level.

Question 3.
What is record maintenance? Explain its various steps.
Answer:
There are various types of records in a business office such as letters, reports, challans, contracts, vouchers, circulars, minutes of meetings, information, tax records statistical records, price lists, catalogues, etc. Inefficient office management all these records are systematically maintained and classified so that any of these records can be accessed immediately, if and when required.

Steps of Record Maintenance are:

  • Creating a list.
  • Classification by time.
  • Selection of the necessary storage space.
  • Building a maintenance department.
  • Composition of desired devices.
  • Appointment and training of employees.
  • Recording, classification and conservation.
  • Investigation and control.

Question 4.
Explain the objectives behind the use of equipment.
Answer:

  1. Saving Human labour and Time – Use of various equipment in the office saves human labour and time. Devices work as human assistants and hence save labour.
  2. Working Accuracy – Office fulfils a lot of tasks. It is natural for human beings to commit errors, but these tools generally meet their objectives and do not make a mistake.
  3. Facilitation and support of personnel – The devices located in the office work as associates of employees, simplify their work and provide convenience.

RBSE Class 11 Business Studies Chapter 7 Essay Type Questions

Question 1.
Explain the extensiveness of office management.
Answer:
The extensiveness of office management includes:

  1. Office planning and layout – Firstly, determination of place in the establishment of office, division, according to the appropriate facilities, etc. For this purpose, decisions regarding the establishment of the office are analyzed and taken.
  2. Office Organisation – Organisation, here, means the department and employee structure, such as staff, line, project, etc. After office configuration, the structure of the organisation is built. It also includes the departmentalisation of the office staff.
  3. Office Furniture and Equipment – These are set up in accordance with the requirements of the office. Various types of shelves, table – chairs, computer tables and appliances which are traditional and non – traditional are installed.
  4. Office Communication and Correspondence – An office, is a centre of contact with other offices and workers working in that area, consumers, vendors, etc. Hence, there is contact, communication and correspondence with other related people. Hence, the management of all the communication activities is covered under office management.
  5. Record Management – All the records related to the sale, purchase, employees, finance, production, etc. associated with the office is maintained and managed. Thus, the office is the centre of record management.
  6. Employees’ Administration – There are various types of works and related procedures in the office. Office procedures are regulated, employed, controlled and administered here.

RBSE Solutions for Class 11 Business Studies Chapter 7 Office Management

Question 2.
Explain the various steps of record maintenance.
Answer:
There are various types of records in a business office such as letters, reports, challans, contracts, vouchers, circulars, minutes of meetings, tax records, statistical records, price lists, catalogues, etc. Inefficient office management, all these records are systematically maintained and classified, so that any of these records can be accessed immediately, if and when required.
Steps of Record Maintenance:
RBSE Class 11 Business Studies Chapter7 2Composition of desired devices:

  1. Creating a list – Firstly, the list of received and collected records is created. This list can either be maintained in a register or in a soft copy.
  2. Classification by time – Scheduled records are classified according to time.
  3. Selection of necessary storage space – A place is selected to keep the entire record either in its complete or divided form. This place is as per the required space, where the security of the records is taken care of.
  4. Building a Maintenance Department – Record maintenance or archives department is formed in the office.
  5. Composition of desired activities – The desired devices are consolidated into archives for their protection, processing and management in hard or soft copy format.
  6. Appointment and Training of Employees – Staff is appointed for the maintenance of records and it comprises the employees who are selected on the basis of their qualification.
  7. Recording, Classification and Conservation – After the appointment and training of employees, employees are expected to perform classification, protection and processing of regular records, and to provide copies of necessary and original records to the managers, as per the requirement of the company.
  8. Investigation and Control – The activity of investigation and control related to the activities of the records department is done at regular intervals for effective record management.

RBSE Solutions for Class 11 Business Studies

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